Duty Manager at M&S Sutton Station
2 hours ago
We are seeking a highly motivated and experienced Duty Manager to join our team at M&S Sutton Station. As a Duty Manager, you will be responsible for creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
Key Responsibilities- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
- Guide and support your colleagues, maintaining a safe working environment whilst being the go-to person for day-to-day queries.
- Coordinate team efforts. You'll oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.
- Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
- Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance.
- 50% discount on your meal while on shift.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. (T&C apply).
- Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme.
- Help@Hand App: from shopping discounts, GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP and we have a variety of networks to support you, such as LGBTQ+, Women's Network, Neurodiversity and Disability and many more.
- Activities: Barista Competition, Millie's Cookies Ice off Challenge, Superstars Recognition.
- Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.
- At least 1 year experience working as a supervisor in a similar retail role is preferred.
- Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
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Duty Manager M&S
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Sutton Coldfield, Birmingham, United Kingdom SSP Careers Full timeAbout the RoleWe are seeking a highly motivated and experienced Duty Manager to join our team at M&S Sutton Station. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of the store, providing exceptional customer service, and leading a team of colleagues to deliver outstanding results.Key...
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Sutton Coldfield, Birmingham, United Kingdom SSP Full timeAbout the RoleWe are seeking a highly motivated and experienced Duty Manager to join our team at M&S Sutton Station. As a Duty Manager, you will be responsible for creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.Key ResponsibilitiesTake charge of creating a clean, welcoming atmosphere that...
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Duty Manager M&S
3 days ago
Sutton Coldfield, Birmingham, United Kingdom SSP Full timeAbout the RoleWe are seeking a highly motivated and experienced Duty Manager to join our team at M&S Sutton Station. As a Duty Manager, you will be responsible for creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.Key ResponsibilitiesTake charge of creating a clean, welcoming atmosphere that...
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Duty Manager M&S
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Sutton Coldfield, Birmingham, United Kingdom SSP Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Duty Manager to join our team at M&S Sutton Station. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of the store, providing exceptional customer service, and leading a team of colleagues to achieve sales and customer satisfaction...
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Sutton Coldfield, Birmingham, United Kingdom SSP Group Full timeAbout the RoleWe are seeking a highly skilled and motivated Duty Manager to join our team at M&S Sutton Station. As a key member of our team, you will be responsible for creating a clean and welcoming atmosphere that exceeds customer expectations.Key ResponsibilitiesGuide and support colleagues to maintain a safe working environment and provide exceptional...
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Duty Manager M&S
2 weeks ago
Sutton Coldfield, Birmingham, United Kingdom SSP Group Full timeAbout the RoleWe are seeking a highly skilled and motivated Duty Manager to join our team at M&S Sutton Station. As a key member of our team, you will be responsible for creating a clean and welcoming atmosphere that exceeds customer expectations.Key ResponsibilitiesGuide and support colleagues to maintain a safe working environment and provide exceptional...
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Sutton Coldfield, Birmingham, United Kingdom SSP Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Duty Manager to join our team at M&S Sutton Station. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of the store, providing exceptional customer service, and leading a team of colleagues to achieve sales and customer satisfaction...
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Duty Manager M&S
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Sutton Coldfield, Birmingham, United Kingdom SSP Group Full timeAbout the RoleWe are seeking a highly motivated and experienced Duty Manager to join our team at M&S Sutton Station. As a Duty Manager, you will be responsible for creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.Key ResponsibilitiesTake charge of creating a clean, welcoming atmosphere that...
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Duty Manager M&S
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Sutton Coldfield, Birmingham, United Kingdom SSP Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Duty Manager to join our team at M&S Sutton Station. As a key member of our team, you will be responsible for creating a clean and welcoming atmosphere that exceeds customer expectations.Key ResponsibilitiesTake charge of creating a clean and welcoming atmosphere that surpasses customer...
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Duty Manager M&S
2 weeks ago
Sutton Coldfield, Birmingham, United Kingdom SSP Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Duty Manager to join our team at M&S Sutton Station. As a key member of our team, you will be responsible for creating a clean and welcoming atmosphere that exceeds customer expectations.Key ResponsibilitiesTake charge of creating a clean and welcoming atmosphere that surpasses customer...
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Duty Manager M&S
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Sutton Coldfield, Birmingham, United Kingdom SSP Group Full timeAbout the RoleWe are seeking a highly motivated and experienced Duty Manager to join our team at M&S Sutton Station. As a Duty Manager, you will be responsible for creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.Key ResponsibilitiesTake charge of creating a clean, welcoming atmosphere that...
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Duty Manager M&S
4 days ago
Sutton Coldfield, Birmingham, United Kingdom SSP Group Full timeAbout the RoleWe are seeking a highly motivated and experienced Duty Manager to join our team at M&S Sutton Station. As a Duty Manager, you will be responsible for creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.Key ResponsibilitiesTake charge of creating a clean, welcoming atmosphere that...
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Duty Manager M&S
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Sutton Coldfield, Birmingham, United Kingdom SSP Group Full timeAbout the RoleWe are seeking a highly motivated and experienced Duty Manager to join our team at M&S Sutton Station. As a Duty Manager, you will be responsible for creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.Key ResponsibilitiesTake charge of creating a clean, welcoming atmosphere that...
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Duty Manager M&S
3 days ago
Sutton Coldfield, Birmingham, United Kingdom SSP Group Full timeAbout the RoleWe are seeking a highly motivated and experienced Duty Manager to join our team at M&S Sutton Station. As a Duty Manager, you will be responsible for creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.Key ResponsibilitiesTake charge of creating a clean, welcoming atmosphere that...
