Duty Manager M&S
2 days ago
We are seeking a highly motivated and experienced Duty Manager to join our team at M&S Sutton Station. As a Duty Manager, you will be responsible for creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
Key Responsibilities- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
- Guide and support your colleagues, maintaining a safe working environment whilst being the go-to person for day-to-day queries.
- Coordinate team efforts, overseeing the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.
- Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
- Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance.
- 50% discount on your meal while on shift.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. (T&C apply).
- Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme.
- App: from shopping discounts, GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP and we have a variety of networks to support you, such as LGBTQ+, Women's Network, Neurodiversity and Disability and many more.
- Activities: Barista Competition, Millie's Cookies Ice off Challenge, Superstars Recognition.
- Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.
SSP Group is a leading operator of food and beverage outlets in travel locations, with a portfolio of over 500 brands. We are passionate about delivering exceptional customer experiences and creating a positive impact on our customers' journeys.
We are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
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Duty Manager M&S
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Sutton Coldfield, Birmingham, United Kingdom SSP Careers Full timeAbout the RoleWe are seeking a highly motivated and experienced Duty Manager to join our team at M&S Sutton Station. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of the store, providing exceptional customer service, and leading a team of colleagues to deliver outstanding results.Key...
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Duty Manager M&S
2 days ago
Sutton Coldfield, Birmingham, United Kingdom SSP Careers Full timeAbout the RoleWe are seeking a highly motivated and experienced Duty Manager to join our team at M&S Sutton Station. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of the store, providing exceptional customer service, and leading a team of colleagues to deliver outstanding results.Key...
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Sutton Coldfield, Birmingham, United Kingdom SSP Full timeAbout the RoleWe are seeking a highly motivated and experienced Duty Manager to join our team at M&S Sutton Station. As a Duty Manager, you will be responsible for creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.Key ResponsibilitiesTake charge of creating a clean, welcoming atmosphere that...
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