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Duty Manager M&S

2 months ago

Sutton Coldfield, Birmingham, United Kingdom SSP Group Full time
About the Role

We are seeking a highly skilled and experienced Duty Manager to join our team at M&S Sutton Station. As a key member of our team, you will be responsible for creating a clean and welcoming atmosphere that exceeds customer expectations.

Key Responsibilities
  • Take charge of creating a clean and welcoming atmosphere that surpasses customer expectations.
  • Guide and support your colleagues, maintaining a safe working environment while being the go-to person for day-to-day queries.
  • Coordinate team efforts, overseeing the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
  • Focus on operational efficiency, staying informed about unit performance, championing improvements, and simplifying operations.
  • Recognize and celebrate exceptional service within the team, leading by example, promoting inclusivity, and motivation.
  • Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.
What We Offer
  • Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
  • Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance.
  • 50% discount on your meal while on shift.
  • Friends and Family App: 20% discount across our Catering, Whistlestop, and Urban Express units. (T&C apply).
  • Continuous Growth: Access award-winning training, apprenticeships, and development programs to enhance your skills and advance your career, Duty Manager Development Programme.
  • App: from shopping discounts, GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones.
  • Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
  • Culture: We value diversity and inclusion at SSP and we have a variety of networks to support you, such as LGBTQ+, Women's Network, Neurodiversity, and Disability and many more.
  • Activities: Barista Competition, Millie's Cookies Ice off Challenge, Superstars Recognition.
  • Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, and more.
About Us

SSP is proud to be an equal opportunity employer who seeks to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.