Medical Office Coordinator

1 month ago


SaltburnbytheSea, Redcar and Cleveland, United Kingdom South Grange Medical Centre Full time

About the Role

We are seeking a highly skilled and organized Medical Receptionist/Administrator to join our team at South Grange Medical Centre. As the first point of contact for patients, you will be responsible for delivering a high-quality, professional reception and administrative service.

Main Responsibilities

Key responsibilities include:

  • Maintaining and monitoring the practice appointment system
  • Processing personal, telephone, and e-requests for appointments
  • Answering incoming phone calls, transferring calls, or dealing with callers' requests appropriately
  • Signposting patients to the correct service
  • Processing incoming and outgoing mail
  • Initiating contact with and responding to requests from patients, team members, and external agencies
  • Processing calling letters as requested
  • Processing all DNA letters in accordance with current policy
  • Reading code data on SystmOne
  • Photocopying documentation as required
  • Filing and storing records as required
  • Data entry of new and temporary registrations and relevant patient information as required
  • Inputting data into patients' healthcare records as necessary
  • Scanning patient-related documentation and attaching scanned documents to patients' healthcare records
  • Managing all queries (including administrative queries) in an efficient manner
  • Carrying out system searches as requested
  • Maintaining a clean, tidy, effective working area at all times
  • Monitoring and maintaining the reception area and notice boards
  • Supporting all clinical staff with general tasks as requested

Person Specification

The ideal candidate will possess:

  • Excellent customer service skills
  • Ability to work in a team
  • Confidentiality

Desirable Qualifications

General Practice experience and SystmOne experience are desirable, but not essential as training will be provided.



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