Operational Recovery Lead

3 weeks ago

London, Greater London, United Kingdom Lloyds Banking Group Full time

Position Overview

Job Title: Technical Recovery Manager
Location: London and Edinburgh
Salary : £73,521 - £81,690
Hours: Full time
Working Pattern : Hybrid, 40% (or two days) in office.

About Us

At Lloyds Banking Group, we are on a transformative journey, reshaping the financial landscape for the better. Our commitment to innovation drives us to invest in our technology, workspaces, and our people, creating an inclusive environment for all.

Opportunity Overview

Within the Economic Crime Prevention (ECP) Platform, our goal is to enhance community safety by bolstering our ability to prevent, detect, and respond to economic crime. This platform is integral to our Consumer Relationships division, delivering essential services across the organization.

As a Technical Recovery Manager (TRM), you will play a pivotal role in leading the operational aspects of system availability and customer service. This position involves collaborating with the Lead Service Engineer to uphold service standards and ensure the Technical Recovery Bridge team delivers exceptional service throughout the organization.

The role requires flexibility in working hours, with shifts spanning Monday to Friday, including 7am to 3pm, 9am to 5pm, and 11am to 7pm. Additionally, you will participate in an On Call rotation to maintain 24/7 operational capability.

In ECP, we manage over 100 applications across diverse technologies. A solid understanding of Microservices, Unix, and Mainframe operating systems is essential, along with familiarity with the ECP and Payments sectors being advantageous.

Key Responsibilities

Lead and mentor team members, fostering a collaborative environment focused on service availability. Coordinate IT engineers during incidents, managing recovery efforts and communicating with senior stakeholders regarding incident impacts and recovery actions. Maintain a composed and focused work atmosphere, shielding engineers from distractions to ensure efficient operations. Ensure incident reports are clearly articulated to facilitate effective problem management and analysis. Proactively explore service improvement opportunities, including monitoring, alerting capabilities, automation, and operational procedures when not engaged in incidents.

Required Qualifications

Strong leadership and team development skills. Ability to thrive in high-pressure environments while maintaining focus and composure. Analytical mindset with the capability to assess incident data and identify risk mitigation strategies. Proven experience in ITIL practices. Strong stakeholder management skills, with the ability to influence and gain buy-in from key stakeholders. Operational excellence and experience in IT support, with a comprehensive understanding of production environments and system architecture complexities. Relevant knowledge or experience in the payments industry, including an understanding of regulations, schemes, payment types, and industry SLAs.

Preferred Qualifications

Familiarity with modern software development tools, including cloud platforms, containers, and APIs. Experience with monitoring tools such as Dynatrace and Splunk.

Working Environment

We are committed to inclusivity, striving to build an organization that reflects modern society and celebrates diversity in all its forms. We want our employees to feel a sense of belonging and to be their best selves, regardless of their background, identity, or culture.

Our organization has established goals for diversity in leadership roles and offers various support initiatives, including a menopause health package and a dedicated program for employees affected by cancer.

We encourage applications from under-represented groups and are disability confident, ready to make reasonable adjustments to our recruitment processes as needed.

Benefits

Generous pension contributions of up to 15%. Annual bonus opportunities based on group performance. Share schemes, including free shares. Flexible benefits tailored to your lifestyle, such as discounted shopping. 30 days of holiday, in addition to bank holidays. A variety of wellbeing initiatives and generous parental leave policies.

At Lloyds Banking Group, we are driven by a clear purpose: to help Britain prosper. Our colleagues are dedicated to making a positive impact on customers, businesses, and communities. You will play a vital role in shaping the future of financial services while benefiting from numerous opportunities for personal and professional growth.

Data Protection

We prioritize your data security. We will only request confidential or sensitive information once you have been formally invited for an interview or have accepted a verbal offer, at which point we conduct background checks. We will clearly communicate our needs and the reasons behind them, ensuring any requests come from a trusted Lloyds Banking Group representative.

Commitment to Diversity

We are focused on fostering a values-driven culture and are dedicated to building a workforce that reflects the diversity of the customers and communities we serve. Together, we are creating an inclusive workplace where all colleagues can make a meaningful difference.

  • Recovery Specialist

    1 week ago

    London, Greater London, United Kingdom Recovery Focus Full time

    About the RoleWe are seeking a dedicated and compassionate Recovery Specialist to join our team at Recovery Focus. As a Recovery Specialist, you will play a vital role in supporting individuals with mental health issues to maintain their independence and achieve their goals.Key ResponsibilitiesDevelop and implement personalized support plans to help...

  • Operational Recovery Lead

    3 weeks ago

    London, Greater London, United Kingdom Lloyds Banking Group Full time

    Job Title: Technical Recovery Manager Location: London and Edinburgh Salary : £73,521 - £81,690 Hours: Full time Working Pattern : Hybrid, 40% (or two days) in office. Company Overview At Lloyds Banking Group, we are on a transformative journey, dedicated to reshaping finance for the better. Our commitment to innovation extends to our...

  • Operational Recovery Lead

    3 weeks ago

    London, Greater London, United Kingdom Lloyds Banking Group Full time

    Position Overview Job Title: Technical Recovery Manager Location: London and Edinburgh Salary : £73,521 - £81,690 Hours: Full time Working Pattern : Hybrid, 40% (or two days) in office. About Us We are on a transformative journey to reshape our organization and enhance the financial landscape for the better. Our focus is on future...

  • Lead Recovery Practitioner

    3 weeks ago

    London, Greater London, United Kingdom MediTalent Full time

    Lead Recovery Practitioner Position: up to £52,000 + paid enhancements and benefits Location: Central London Hours: Full time - Flexible working available Contract: PermanentAre you ready to take the next step in your career? Our client is looking for a Deputy Lead Recovery Practitioner for their Recovery and Enhanced Care Unit in London. This comes with...

  • Lead Recovery Nurse

    3 weeks ago

    London, Greater London, United Kingdom Leaders in Care Full time £52,000

    We are seeking a Lead Recovery Nurse/Practitioner to become a vital part of our Recovery Unit within a prominent healthcare facility. If you are dedicated to providing exceptional patient care and are eager to collaborate with a distinguished orthopaedic team, this role may be an excellent fit for you.Key Responsibilities:1. Engage in the assessment,...

  • Operations Coordinator

    3 days ago

    London, Greater London, United Kingdom Addiction Recovery Care Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Environmental Services Lead to join our team at Addiction Recovery Care. The successful candidate will be responsible for maintaining a safe and clean environment for both employees and clients, while ensuring a high level of quality and efficiency in all aspects of facilities maintenance.Key...

  • Lead Recovery Specialist and Clinical Educator

    3 weeks ago

    London, Greater London, United Kingdom University College London Hospitals NHS Foundation Trust Full time

    Position Overview An exceptional opportunity has emerged to join the UCLH Theatres and Anaesthesia team as a Lead Recovery Specialist and Clinical Educator for the Recovery and Day Surgery Unit (DSU). Your responsibilities will encompass both the role of a Clinical Educator in Recovery and DSU, as well as that of a Lead Recovery Specialist, with a balanced...

  • Recovery Strategy Lead

    2 days ago

    London, Greater London, United Kingdom Fintellect Recruitment Full time

    Head of Asset RecoveryKey ResponsibilitiesOversee a portfolio of the Company's default and recovery loan cases, ensuring timely and effective management.Develop and implement a business strategy that aligns with the Company's goals, driving growth and efficiency.Conduct thorough reviews of loan and security documents, credit papers, and valuations to inform...

  • Recovery Strategy Lead

    4 days ago

    London, Greater London, United Kingdom Fintellect Recruitment Full time

    Head of Asset RecoveryKey ResponsibilitiesOversee a portfolio of the Company's default and recovery loan cases, ensuring timely and effective management.Develop and implement a business strategy that aligns with the Company's goals, driving growth and efficiency.Conduct thorough reviews of loan and security documents, credit papers, and valuations to inform...

  • Recovery Practitioner

    2 days ago

    London, Greater London, United Kingdom The London Clinic Full time

    Job OpportunityWe are seeking a skilled Recovery Practitioner to join our team in Operating Theatres at The London Clinic.About the RoleJob Summary: We are looking for a highly motivated and experienced Recovery Practitioner to work in our Operating Theatres department.Key Responsibilities:Provide high-quality patient care and support during the recovery...

  • Recovery Practitioner

    3 days ago

    London, Greater London, United Kingdom The London Clinic Full time

    Job OpportunityWe are seeking a skilled Recovery Practitioner to join our team in Operating Theatres at The London Clinic.About the RoleJob Summary: We are looking for a highly motivated and experienced Recovery Practitioner to work in our Operating Theatres department.Key Responsibilities:Provide high-quality patient care and support during the recovery...

  • Recovery Practitioner

    2 days ago

    London, Greater London, United Kingdom The London Clinic Full time

    Job DetailsRecovery Practitioner - Operating TheatresAbout the Role:Vacancy Type: ExperiencedContract Type: Full TimeArea of Specialism: NursingRole Type: Operating TheatresJob Summary:We are seeking a highly skilled Recovery Practitioner/Nurse to join our dynamic Operating Theatres department at a prestigious private hospital. As part of our team, you will...

  • Recovery Practitioner

    1 week ago

    London, Greater London, United Kingdom The London Clinic Full time

    Job DetailsRecovery Practitioner - Operating TheatresAbout the Role:Vacancy Type: ExperiencedContract Type: Full TimeArea of Specialism: NursingRole Type: Operating TheatresJob Summary:We are seeking a highly skilled Recovery Practitioner/Nurse to join our dynamic Operating Theatres department at a prestigious private hospital. As part of our team, you will...

  • Recovery Practitioner

    1 week ago

    London, Greater London, United Kingdom St George's Healthcare NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled and motivated Recovery Practitioner to join our Theatre Team at St George's Healthcare NHS Foundation Trust. As a key member of our team, you will be responsible for providing expert care to patients in the post-operative environment.Key ResponsibilitiesProvide high-quality nursing care to patients undergoing...

  • Recovery Care Specialist

    3 weeks ago

    London, Greater London, United Kingdom London North West Healthcare NHS Trust Full time

    Comprehensive Job Overview This role encompasses vital responsibilities in the recovery phase of patient care, ensuring optimal recovery outcomes following surgical procedures. Clinical Responsibilities Oversee the post-operative management of patients, ensuring thorough assessment, planning, implementation, and evaluation of care programs,...

  • Recovery Care Specialist

    3 weeks ago

    London, Greater London, United Kingdom London North West Healthcare NHS Trust Full time

    Comprehensive Job Overview The Recovery Care Specialist plays a crucial role in ensuring the well-being of patients following surgical procedures. This position encompasses a variety of responsibilities aimed at delivering exceptional patient care in the Recovery area. Clinical Responsibilities Oversee the post-operative care of patients, including...

  • Recovery Care Specialist

    3 weeks ago

    London, Greater London, United Kingdom London North West Healthcare NHS Trust Full time

    Comprehensive Job Overview Clinical Duties Oversee the post-surgical care of patients, ensuring thorough assessment, planning, implementation, and evaluation of care programs, including admission and discharge planning for each individual in the Recovery area without direct oversight. Deliver personalized care in collaboration with the anaesthetic...

  • Recovery College and Co-Production Lead

    7 hours ago

    London, Greater London, United Kingdom Cygnet Full time

    About UsCygnet Health Care is a leading provider of health and social care services in the UK, with a strong commitment to delivering high-quality care and support to individuals with mental health needs.Job SummaryWe are seeking an experienced and passionate individual to join our team as a Recovery College and Co-Production Lead. This is an exciting...

  • Recovery College and Co-Production Lead

    5 hours ago

    London, Greater London, United Kingdom Cygnet Full time

    About UsCygnet Health Care is a leading provider of health and social care services in the UK, with a strong commitment to delivering high-quality care and support to individuals with mental health needs.Job SummaryWe are seeking an experienced and passionate individual to join our team as a Recovery College and Co-Production Lead. This is an exciting...

  • Theatre Practitioner

    2 days ago

    London, Greater London, United Kingdom Bupa Full time

    Job Summary:Theatre Practitioner - Recovery SpecialistAbout the Role:We are seeking a skilled and experienced Theatre Practitioner to join our team in the Recovery department at Bupa. As a Theatre Practitioner - Recovery Specialist, you will be responsible for providing high-quality patient care and support in the recovery area.Key Responsibilities:Prepare...