Bakery Customer Service Associate

3 weeks ago


Nottingham, Nottingham, United Kingdom AF Blakemore & Son Ltd Full time

Position: Bakery Customer Service Associate

Location: Nuthall, Nottingham

Minimum Commitment: 15 Hours Per Week, including evenings and weekends.

Shifts: Various between 6am & 6pm

We are seeking a Bakery Customer Service Associate who is enthusiastic, approachable, and dedicated to providing exceptional service. As a vital member of our team, you will report directly to the Store Manager and play a key role in enhancing sales and profitability by executing assigned tasks that contribute to the ongoing development of the store and the provision of friendly, efficient service to our customers, colleagues, and visitors.

About A.F. Blakemore & Son Ltd:

A.F. Blakemore & Son Ltd is a prominent privately owned enterprise in the UK, established in 1917. Our journey began as a counter-service grocery store, and we have evolved into a significant player in the retail sector, operating 260 SPAR convenience stores and employing over 7,000 individuals, with an impressive turnover of £1.3 billion. We are committed to innovation and excellence in food and drink, with multiple divisions focusing on retail, food service, and wholesale distribution.

Key Responsibilities:

  • Prepare a variety of hot and cold food items for customers.
  • Manage cooking processes in the ovens for hot food products.
  • Demonstrate comprehensive knowledge of menu offerings and accurately convey options to customers.
  • Present and package food items neatly according to customer specifications.
  • Restock sandwiches to maintain adequate supply during operational hours.
  • Utilize the till to process orders, handle payments, and provide change as needed.
  • Comply with all operational processes, policies, and procedures set by Greggs and the company.
  • Adhere to food handling, safety, and sanitation standards during food storage, preparation, and service.

Required Skills and Knowledge:

  • Prior experience in a similar role or industry is advantageous.
  • Basic understanding of health and food safety regulations in a food service environment.
  • Ability to propose ideas for delivering outstanding customer service and advancing the business.

Benefits:

We offer an excellent benefits package, including:

  • Generous holiday, maternity, and paternity leave exceeding statutory requirements.
  • Opportunities for skill development in a supportive and diverse environment.
  • Comprehensive training and development programs.
  • Hands-on experience in a fast-paced convenience store setting.
  • Staff discounts across all SPAR stores (excluding alcohol and cigarettes).
  • Promotion of internal candidates.
  • Paid breaks and complimentary tea and coffee.
  • Early access to pay through 'EarlyPay'.
  • 24/7 access to payslips and rotas via HR/Payroll portal.
  • Wellbeing support, including emotional, legal, and financial advice.
  • Company pension scheme and life insurance benefits.
  • Extra holiday purchase scheme and cycle-to-work options.
  • Long service awards.

We are committed to creating an inclusive environment and offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.



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