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Product Line Operations Coordinator
2 months ago
We are seeking a highly skilled Senior Product Portfolio Operations Specialist to join our team at JP Morgan Chase Bank, National Association. As a key member of our Corporate Functions, you will play a critical role in driving operational effectiveness and strategic growth across our product lines.
Key Responsibilities- Training Coordination: Coordinate ServiceNow training offerings, working with vendors to create and promote training opportunities, ensuring effective use of training resources.
- Course Administration: Administer courses with participants and vendors, resolving issues, monitoring training availability, and reporting status.
- Product Synergies: Create synergies across products to ensure successful delivery against business objectives.
- Portfolio Management: Collect key inputs from across products to ensure the full product-line framework highlights our core cross-product priorities, sequencing, and trade-offs.
- Metrics Analysis: Calculate metrics for portfolio management operations and analyze data for areas of opportunity.
- Change Initiatives: Develop change initiative materials and change timelines.
- Product-Level Collection Strategy: Assist in the product-level collection strategy consisting of controls, financials, and resourcing needs.
- Training Coordination Experience: Experience or equivalent expertise in training coordination, program management, or performance optimization.
- Operational Effectiveness: Proven ability to implement operational effectiveness initiatives.
- Product Development Life Cycle: Prior working exposure to operations of the product development life cycle and agile methodologies.
- Training Plan Development: Ability to create recommended training plans for roles within the platform, understanding each persona's unique needs.
- Communication Skills: Ability to communicate verbally and in written formats to management of all levels.
- Teamwork: Works with a team mentality, understanding that working together to achieve a goal drives greater diversity of thought and a stronger solution.
- JIRA Align Experience: Experience using JIRA Align to aid product areas to manage their roadmap, dependencies, risks, and deliverables.
- ServiceNow Platform Experience: Ideally but not essential some experience with the ServiceNow Platform as either an end user or analyst.
JP Morgan Chase Bank, National Association is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals, and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
