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Technical Support Specialist

2 months ago

StainesuponThames, Surrey, United Kingdom Salt Search Full time
{"title": "Technical Support Engineer", "description": "About the Role

We are seeking a highly skilled Technical Support Engineer to join our Platform Technologies team. As a Technical Support Engineer, you will be responsible for providing expert technical guidance and support to customers worldwide.

Key Responsibilities
  • Resolve complex technical issues reported by internal and external customers.
  • Maintain accurate case hygiene and detailed customer records.
  • Act as a customer advocate, supporting platform users and administrators.
  • Leverage platform knowledge, cloud technologies, and troubleshooting skills to resolve challenging technical issues.
  • Assess, troubleshoot, and provide root cause analysis for product-related issues.
  • Manage customer expectations to ensure a high level of satisfaction.
  • Maintain technical expertise in specific product areas and use it to help customers.
  • Suggest and implement improvements to internal processes.
  • Communicate with customers via case, phone, and other electronic methods.
  • Create knowledge base materials to improve operational efficiency and empower customers.
Requirements
  • Bachelor's degree in Computer Science (or related field) or 1+ years of relevant technical support experience.
  • Basic knowledge of object-oriented programming languages like Java.
  • Understanding of web application components and architecture.
  • Familiarity with scripting languages such as JavaScript, Python, Perl, Unix Shell, and Windows Shell.
  • Knowledge of Linux/Unix operating systems.
  • Experience with relational databases (e.g., MySQL, Oracle).
About Us

Salt Search is a diverse, fast-growing, and creative group of problem-solvers, providing 24/7 technical support to customers worldwide. With support centers located across Australia, India, Ireland, Japan, the Netherlands, the UK, and the US, we are passionate about technology and dedicated to helping customers succeed.

", "lang_code": "en"}