Senior IT Support Specialist

3 weeks ago


StainesuponThames, Surrey, United Kingdom Servicenow Full time

Role Overview


We are seeking a highly skilled Senior IT Support Specialist to join our team at ServiceNow. As a key member of our support engineering team, you will play a crucial role in resolving technical cases created by our customers.



Key Responsibilities



  • Provide exceptional customer support experiences using various technologies, including web, chat, email, case updates, and direct telephone support.
  • Utilize diagnostic tools to isolate the potential cause of technical issues and employ creative problem-solving skills to resolve them.
  • Collaborate with cross-functional teams to drive process and product improvements based on your unique perspective and expertise.
  • Develop and maintain a deep understanding of the ServiceNow platform and all core functionalities.


Requirements



  • At least 4 years of customer-facing technical support experience.
  • Ability to troubleshoot complex technical issues and explain solutions to customers.
  • Proficiency in reading basic Java/JavaScript code.
  • Personal commitment to quality and customer service.


About Us


ServiceNow is an equal opportunity employer and strives to create an inclusive and accessible experience for all candidates. If you require a reasonable accommodation during the application process, please contact us at talent.acquisition@servicenow.com.


We are committed to ensuring that our workplace is free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other protected characteristic.



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