Senior Technical Support Specialist

1 month ago


StainesuponThames, Surrey, United Kingdom https:jobs-redefined.cositemap Full time
Technical Support Specialist

At ServiceNow, we're committed to delivering exceptional customer experiences. As a Technical Support Specialist, you'll play a critical role in ensuring our customers receive top-notch support for our ServiceNow platform. Your expertise will help resolve technical cases, troubleshoot issues, and provide innovative solutions to our customers.

Key Responsibilities:
  • Resolve technical cases and provide timely support to customers
  • Collaborate with cross-functional teams to identify and resolve technical issues
  • Develop and maintain technical knowledge of the ServiceNow platform
  • Provide input on process and product improvements

Requirements:
  • 4+ years of customer-facing technical support experience
  • Ability to read basic Java/JavaScript code
  • Personal commitment to quality and customer service


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