Senior Technical Support Specialist
1 month ago
At ServiceNow, we're committed to delivering exceptional customer experiences. As a Technical Support Specialist, you'll play a critical role in ensuring our customers receive top-notch support for our ServiceNow platform. Your expertise will help resolve technical cases, troubleshoot issues, and provide innovative solutions to our customers.
Key Responsibilities:
- Resolve technical cases and provide timely support to customers
- Collaborate with cross-functional teams to identify and resolve technical issues
- Develop and maintain technical knowledge of the ServiceNow platform
- Provide input on process and product improvements
Requirements:
- 4+ years of customer-facing technical support experience
- Ability to read basic Java/JavaScript code
- Personal commitment to quality and customer service
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