Technical Training Specialist
1 month ago
At ServiceNow, we empower our customers to make the world work for everyone. Our technology and people work together to drive innovation and excellence. We're a team of change makers who thrive in a fast-paced environment, where curiosity and ingenuity are key. We believe that our employees' unique talents and perspectives are essential to our success, and we strive to create a workplace that allows them to live their best lives.
Learn more about our company culture and values on our Life at Now blog.
Job ResponsibilitiesAs a Technical Training Specialist, you will be responsible for delivering high-quality technical content to various audiences through classroom, virtual classroom, and recorded formats. You will learn and master highly technical products quickly, using pre-release documentation and software. Your exceptional communication skills will enable you to effectively convey complex information to diverse groups. You will also contribute to the development of sustainable training courseware and curriculum.
Key responsibilities include:
- Designing and delivering technical training programs for multiple products and audience levels.
- Staying up-to-date with the latest product releases and features.
- Collaborating with cross-functional teams to develop effective training materials.
- Traveling up to 50% of the time to deliver training sessions worldwide.
To succeed in this role, you will need:
- A strong technical background, with experience in enterprise software and programming languages (JavaScript preferred).
- Excellent communication and presentation skills, with the ability to adapt to different audience levels.
- 3-5 years of experience in a technical training environment, with a focus on instructional design and delivery.
- ITIL certification is a plus.
- Additional languages, such as German, French, Spanish, or Italian, are desirable.
- Proficiency in MS Office applications, including Word, Excel, and PowerPoint, as well as learning technologies like Captivate and Articulate.
ServiceNow is an Equal Employment Opportunity Employer. We welcome applications from qualified candidates without regard to race, color, creed, religion, sex, sexual orientation, national origin, ancestry, age, disability, gender identity, or expression.
We lead with flexibility and trust in our distributed world of work. Learn more about our work personas and how we support our employees' well-being.
If you require a reasonable accommodation to complete the application process, please contact us at talent.acquisition@servicenow.
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