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Customer Care Specialist
2 months ago
We are seeking a highly skilled and customer-focused Bodyshop Advisor to join our client's well-established Automotive Bodyshop in the UK. As a key member of the team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of the bodyshop.
Key Responsibilities- Customer Communication: Professionally communicate with customers regarding repair work required on their vehicles, providing clear and concise information on estimated costs and timescales.
- Job Card Management: Produce accurate and detailed job cards on in-house computer systems, ensuring all necessary information is recorded.
- Customer Updates: Regularly update customers and vehicle records, ensuring all parties are informed of progress.
- Invoice Preparation: Prepare and complete invoices for repair work, ensuring accuracy and attention to detail.
- Insurance Liaison: Liaise with insurance companies to ensure seamless communication and efficient processing of claims.
- A minimum of 1-2 years of experience in a Bodyshop Advisor role, preferably in an Automotive Bodyshop environment.
- Excellent Communication Skills: Strong verbal and written communication skills, with the ability to build rapport with customers and colleagues.
- Technical Knowledge: Familiarity with Motor Dealership Database Software and a basic understanding of automotive repair processes.
Our client offers a competitive salary of £30,000, commensurate with experience, and a supportive work environment that encourages professional growth and development.
