Customer Relationship Manager

7 days ago

Harlow, Essex, United Kingdom Woodland Group Full time
About the Role

We are seeking a highly skilled and experienced Key Account Liaison Specialist to join our team at Woodland Group. As a Key Account Liaison Specialist, you will be responsible for developing and maintaining effective working relationships with our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Use the most appropriate method of communication when being the first point of contact for all customers;
  • Develop and maintain effective working relationships with customers to develop more business opportunities;
  • Communicate with customers to obtain information to ensure correct measures are in place and all customer needs are met;
  • Liaise with customers and colleagues to ensure all documents are received within the designated time frame;
  • Monitor the progress of customer orders and update the customer accordingly;
  • Support the sales team by handling, processing and following up rate quotations within timescales set by Management;
  • Pro-actively place calls with customers, assisting them with any problems they may have providing advice on all ETA's, expected deliveries and any other requirements they may require in a professional manner;
  • Any other duties as required by management for the smooth and efficient operation of the department.

Requirements:

  • You have great communication skills both verbal and written, with great customer service skills;
  • You are well organised, prioritising and working within key deadlines in a fast-paced environment;
  • You have the ability to work thoroughly, methodically with an excellent attention to detail;
  • You can work collaboratively with other members of the team as well as key stakeholders across the group;
  • You have the natural ability and enjoy building and maintaining strong working relationships;
  • You excel with a team environment as well as being able to work autonomously when required;
  • You are flexible, adaptable, and open minded and respond well to the ever-changing priorities and challenges while remaining calm and focussed on getting the job done;
  • You are proactive looking at ways to improve processes and have the initiative to put them forward and where possible into practice;
  • You actively seek ways to enhance your knowledge and improve your performance;
  • You are self-motivated, have huge drive and ambition – you thrive off achieving great success and helping to build a great place to work;
  • You have fantastic communication skills, and want to be a part of a small team of industry experts.

Why You'll Love Working for Us:

We offer a range of benefits that make us a great place to work, including:

  • Generous holiday allowance which rises with service;
  • Recognition awards and Incentives;
  • Length of service incentives;
  • Enhanced occupational maternity pay;
  • Profit share scheme;
  • Salary sacrifice pension scheme;
  • Life assurance;
  • Health cash plan;
  • Mental health and stress hotline;
  • Retail discounts and awards;
  • Discounted health club membership;
  • Real career opportunities;
  • Team bonding opportunities and events;
  • To be part of a fast-moving exciting company with a great team of people.

We are committed to creating a safe and inclusive work environment where everyone can thrive. We believe that our diversity is our strength and we are proud to be an equal opportunity workplace.

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