Customer Relationship Manager

1 week ago

Harlow, Essex, United Kingdom Woodland Group Full time
About the Role

We are seeking a highly skilled Key Account Coordinator to join our team at Woodland Group. As a Key Account Coordinator, you will be responsible for acting as the first point of contact for our customers, resolving any problems or concerns related to the receiving, storing, and shipping of goods.

Key Responsibilities
  • Customer Communication: Develop and maintain effective working relationships with customers to identify and capitalize on business opportunities.
  • Order Management: Communicate with customers to obtain information to ensure correct measures are in place and all customer needs are met.
  • Document Management: Liaise with customers and colleagues to ensure all documents are received within the designated time frame.
  • Order Progression: Monitor the progress of customer orders and update the customer accordingly.
  • Support to Sales Team: Support the sales team by handling, processing, and following up rate quotations within timescales set by Management.
  • Proactive Communication: Pro-actively place calls with customers, assisting them with any problems they may have, providing advice on all ETA's, expected deliveries, and any other requirements they may require in a professional manner.
Continuous Improvement
  • Process Improvement: Work with colleagues to continually improve processes and business performance.
  • Role Adaptation: Support changes in the role necessary to take the department and business forward.
  • Personal Objectives: Work to achieve personal objectives set at appraisal and/or those set monthly or quarterly.
Personal Specification
  • Communication Skills: Great communication skills, both verbal and written, with great customer service skills.
  • Organizational Skills: Well-organized, prioritizing, and working within key deadlines in a fast-paced environment.
  • Attention to Detail: The ability to work thoroughly, methodically, with an excellent attention to detail.
  • Teamwork: The ability to work collaboratively with other members of the team as well as key stakeholders across the group.
  • Relationship Building: The natural ability and enjoyment of building and maintaining strong working relationships.
  • Flexibility: Flexible, adaptable, and open-minded, responding well to the ever-changing priorities and challenges while remaining calm and focused on getting the job done.
  • Proactivity: Proactive, looking at ways to improve processes and having the initiative to put them forward and where possible into practice.
  • Self-Motivation: Self-motivated, with huge drive and ambition – thriving off achieving great success and helping to build a great place to work.

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