Service Desk Coordinator
7 days ago
Job Summary
We are seeking a highly skilled and experienced Customer Service Advisor to join our team at FMG Repair Services. As a key member of our Bodyshop team, you will be responsible for providing exceptional customer service and ensuring complete customer satisfaction.
Key Responsibilities
- Prepare job cards and files, maintaining an efficient and effective system for associated paperwork.
- Provide vehicle progress reports and arrange courtesy cars as needed.
- Collect payment and manage customer interactions.
- Liaise between customers, the Bodyshop, and third-party providers to ensure seamless service delivery.
Requirements
- Excellent customer-facing experience with strong administration and IT skills.
- Full UK Manual driving license.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer
- Fantastic basic salary.
- Uncapped monthly bonus schemes and guaranteed average bonus when on holiday.
- Additional days' leave to celebrate your birthday each year.
- Free life assurance (x2 basic salary).
- Exclusive employee vehicle-leasing schemes.
- Pension and save-as-you-earn share scheme.
- Benefits App with retailer discounts and cashback deals.
- Well-being services, including 24/7 GP service, mental health support, and physiotherapy.
- Wagestream for financial wellbeing and control over pay.
About FMG Repair Services
We are part of ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We offer a dynamic and exciting work environment with opportunities for growth and development.
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