Optical Customer Service Advisor

7 hours ago


Caerphilly, United Kingdom Zest Business Group Full time
Job Title: Optical Customer Service Advisor

We are seeking a highly skilled and experienced Optical Customer Service Advisor to join our team at Zest Business Group. As an Optical Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving queries and issues in a timely and accurate manner.

Key Responsibilities:
  • Resolve customer queries and issues in a timely and accurate manner
  • Provide technical information regarding frames and lenses to opticians
  • Supply advice on the dispensing of glasses in order to resolve queries from practices
  • Build a rapport with key clients
  • Deal with inbound calls/queries in a polite and efficient manner
  • Interact with the supply chain across relevant sites
  • Support the coaching and monitoring process within the returns team
Requirements:
  • Previous experience of working as an Optical Assistant
  • Attention to detail
  • Organised
  • Able to build rapport
  • Good at multitasking
  • Excellent customer service skills
Package:

We offer a competitive salary of between £20,000 to £23,000 per annum, working 37.5 hours a week, Monday to Friday 9am to 5pm. This is an excellent opportunity for an Optical candidate to work within a different environment whilst still ensuring excellent standards of customer service at all times.



  • Caerphilly, United Kingdom Zest Business Group Full time

    Optical Customer Service Advisor RoleWe are seeking a highly skilled and organized Optical Customer Service Advisor to join our team at Zest Business Group. As an Optical Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving returns queries in a timely and accurate manner, and ensuring that...


  • Caerphilly, United Kingdom Zest Business Group Full time

    Optical Customer Service Advisor RoleWe are seeking a highly skilled and organized Optical Customer Service Advisor to join our team at Zest Business Group. As an Optical Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving returns queries in a timely and accurate manner, and ensuring that...


  • Caerphilly, United Kingdom Zest Business Group Full time

    Job Description**Optical Customer Service Advisor Role**We are seeking a highly skilled and experienced Optical Customer Service Advisor to join our team at Zest Business Group. As an Optical Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving queries in a timely and accurate manner, and...


  • Caerphilly, United Kingdom Zest Business Group Full time

    Job Description**Optical Customer Service Advisor Role**We are seeking a highly skilled and experienced Optical Customer Service Advisor to join our team at Zest Business Group. As an Optical Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving queries in a timely and accurate manner, and...


  • Caerphilly, United Kingdom Zest Business Group Full time

    Optical Customer Service SpecialistZest Business Group is looking for a dedicated Optical Customer Service Specialist to enhance our customer support team. Our organization focuses on delivering high-quality optical lenses and glazing solutions to opticians across the country.Key Responsibilities:Efficiently address and resolve product return...


  • Caerphilly, United Kingdom Zest Business Group Full time

    A dynamic and organized Optical Customer Service Advisor is required to join the Zest Business Group team in Caerphilly, Wales. The successful candidate will be responsible for providing exceptional customer service to Opticians across the country, ensuring that glasses are analyzed accurately and data from company MI systems is used to give the correct...


  • Caerphilly, United Kingdom Zest Business Group Full time

    A dynamic and organized Optical Customer Service Advisor is required to join the Zest Business Group team in Caerphilly, Wales. The successful candidate will be responsible for providing exceptional customer service to Opticians across the country, ensuring that glasses are analyzed accurately and data from company MI systems is used to give the correct...

  • Optical Assistant

    4 months ago


    Caerphilly, United Kingdom Zest Business Group Full time

    A full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Caerphilly, Wales within their customer service department. The company provides Optical lenses/glazing services to Opticians all across the country. Optical Customer Service Advisor - Role To resolve all returns queries in a timely, accurate and consistent...

  • Optical Assistant

    2 days ago


    Caerphilly, United Kingdom CV-Library Full time

    A full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Caerphilly, Wales within their customer service department. The company provides Optical lenses/glazing services to Opticians all across the country. Optical Customer Service Advisor - Role To resolve all returns queries in a timely, accurate and consistent...

  • Optical Assistant

    4 months ago


    Caerphilly, United Kingdom Zest Business Group Full time

    A full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Caerphilly, Wales within their customer service department. The company provides Optical lenses/glazing services to Opticians all across the country.Optical Customer Service Advisor - RoleTo resolve all returns queries in a timely, accurate and consistent manner...


  • Caerphilly, United Kingdom Zest Business Group Full time

    Optical Customer Support SpecialistZest Business Group is looking for a dedicated Optical Customer Support Specialist to enhance our customer service team. Our organization is renowned for delivering high-quality optical lenses and glazing solutions to opticians across the country.Key Responsibilities:Effectively manage return inquiries with precisionAchieve...


  • Caerphilly, United Kingdom CV-Library Full time

    CUSTOMER SERVICE ADVISOR CAERPHILLY £24,000-£27,000 Our client, a leading technology manufacturer, are looking for a Customer Service Advisor to join their fast-paced team. As a Customer Service Advisor, you will navigate the complexities of customer inquiries with expertise and precision. Hours of work are shifted across Monday –...


  • Caerphilly, United Kingdom CV-Library Full time

    CUSTOMER SERVICE ADVISOR CAERPHILLY Competitive Salary Our client, a leading technology manufacturer, are looking for a Customer Service Advisor to join their fast-paced team. As a Customer Service Advisor, you will navigate the complexities of customer inquiries with expertise and precision. Hours of work are shifted across Monday – Friday, 8am...


  • Caerphilly, United Kingdom Thorn Baker Group Remote Work Freelance Full time

    Thorn Baker Industrial Recruitment are currently recruiting a number of Customer Service Advisor to work in a clean, modern and fast paced manufacturing environment on the Caerphilly area of South Wales.Want a job where the company invest in your training? Looking for a role that is temporary ongoing but could become permanent for the right candidate? If the...


  • Caerphilly, United Kingdom ALFA STAFF AND TRAINING Full time

    Customer Service Advisor - Caerphilly Alfa staff are currently seeking a Customer Service advisor for a client within the Caerphilly Area. Experience of working in a customer service role is required and computer literacy skills. Hours of Work Monday to Friday 9am to 5.15pm The Key Responsibilities for the Customer Service Administrator will be; Take...


  • Caerphilly, United Kingdom Brite Recruitment Full time

    **CUSTOMER SERVICE ADVISOR** **CAERPHILLY** **UP TO £24,000** Hours of work are shifted over 6 days a week. As such, this role requires a rota-based schedule, of Monday - Friday 9am to 7pm and Saturday 10am to 6pm. **BENEFITS** This role offers 33 days holiday, plus an extra day for your birthday! Additional benefits include private medical, a free...


  • Caerphilly, United Kingdom Zest Business Group Full time

    Optical Customer Support SpecialistZest Business Group is looking for a dedicated Optical Customer Support Specialist to enhance our customer service team. We are a leading provider of optical products and services, catering to opticians across the country.Key Responsibilities:Efficiently address and resolve product return inquiriesAchieve departmental...


  • Caerphilly, United Kingdom PHS Group Limited Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our contact centre team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and...


  • Caerphilly, United Kingdom PHS Group Limited Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our contact centre team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and...


  • Caerphilly, United Kingdom PHS Group Full time

    **Customer Service - but without the sales or long hours!** **Customer Service Advisor - Caerphilly** **Flexible Full Time hours - 36.25 to 40 hours per week** **Excellent benefits** **Hybrid working after 6 months** Imagine the perfect contact centre role. Enjoyable work where you’re valued for delivering excellent customer service. A friendly...