Trade Parts Coordinator
2 months ago
About the Role
We are seeking a skilled Parts Sales Advisor to join our Vantage Motor Group team. As a key member of our Parts Call Centre, you will be responsible for handling inbound calls from our 10 Parts Departments across the group.
Your primary focus will be on inbound Trade Sales, with a small element of retail customers, while also making outbound calls to generate new Trade customers and re-establish contact with lapsed Trade customers.
You will be responsible for:
Key Responsibilities
- Providing pricing information to customers and building strong relationships to drive business growth
- Ordering and coordinating the delivery of parts to customers' local Vantage centres, as agreed upon with the customer
- Agreeing on payment and delivery schedules for parts to Trade customers within our delivery area
Customer Focus
Customer experience is at the heart of everything we do. As a Parts Sales Advisor, you will be the primary point of contact for our valued customers, working closely with our dealerships to resolve any issues and provide exceptional service.
Our Ideal Candidate
To succeed in this role, you will:
- Have a friendly and professional telephone manner
- Be confident, professional, and enthusiastic, with a passion for delivering outstanding customer service and exceeding customer expectations
- Have the ability to build long-lasting relationships with customers and understand their needs to guide them towards the products they require
- Have experience in stock ordering in a similar role
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