Parts Specialist

3 weeks ago


Leeds, Leeds, United Kingdom Vantage Motor Group Full time

About the Role

Vantage Motor Group is seeking a skilled Parts Advisor to join our newly established Parts Call Centre. You will handle inbound calls for our ten Parts Departments across the group, primarily focusing on Trade Sales with a smaller element of retail customers. Your responsibilities will also include making outbound calls to cultivate new Trade customers and re-establish contact with lapsed Trade clients.

Your Key Responsibilities:

  • Provide accurate pricing information to potential customers, aiming to secure their business and build strong relationships.
  • Process orders for required parts, ensuring delivery to the customer's local Vantage centre as agreed upon.
  • Coordinate payment schedules and delivery arrangements for Parts with Trade customers within our service area.

Customer satisfaction is paramount at Vantage Motor Group. This role demands a customer-centric approach, involving interaction with valued clients and collaboration with dealerships to resolve any issues that may arise.

Our Ideal Parts Contact Centre Advisor:

  • Possesses a friendly and professional telephone manner.
  • Demonstrates confidence, professionalism, and enthusiasm for delivering exceptional customer service, exceeding expectations consistently.
  • Cultivates lasting relationships with customers by understanding their needs and guiding them towards the most suitable products.
  • Has experience in stock ordering within a similar role.


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