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Senior Customer Success Manager for Enterprise Clients

2 months ago

London, Greater London, United Kingdom Canonical Full time

Senior Customer Success Manager at Canonical

The role of a Customer Success Manager involves fostering strong relationships with designated clients, managing expectations, proposing additional services, and aiding in the development of collaborative strategies. These professionals engage with a diverse range of offerings, from Ubuntu to various open-source solutions. Customer Success Managers focus on distinct market segments, including small to medium enterprises, large corporations, and high-potential accounts. Each manager plays a vital role in ensuring customer satisfaction at the organizational level. This position is available for remote work within the EMEA region.

Key Responsibilities:

  • Facilitating the onboarding process for new clients
  • Coordinating initiatives with technical teams and key stakeholders
  • Collaborating with various departments
  • Overseeing customer account management
  • Championing customer needs within the organization
  • Assisting clients with support requests
  • Designing outreach campaigns for multiple clients

Qualifications:

  • At least 5 years of experience in a technology-related field
  • Exceptional presentation and communication skills
  • Proven track record in enhancing internal workflows
  • Ability to engage with all organizational levels
  • Familiarity with agile project management methodologies

Preferred Skills:

  • Experience with tools such as Salesforce, Jira, and other CRM systems
  • Fluency in multiple languages is advantageous

Perks and Benefits:

  • Flexible remote working environment
  • Dedicated budget for personal growth and development
  • Annual salary review process
  • Employee recognition programs
  • Parental leave policies
  • Access to Employee Assistance Programs
  • Opportunities for travel
  • Priority Pass for travel convenience