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Contract Coordination Specialist
2 months ago
About the Role
Nexgen Group is seeking a dedicated Contract Coordination Specialist to join our dynamic team. This role will play a vital part in ensuring seamless delivery of facilities management services across a vast portfolio of residential properties nationwide.
The ideal candidate will possess exceptional communication and organizational skills, with a proven ability to manage client relationships and coordinate service requests effectively.
Core Responsibilities- Serve as the primary point of contact for clients, addressing inquiries and work requests promptly and professionally.
- Manage all client communications, categorizing and logging them within our CRM system to ensure efficient tracking and resolution.
- Maintain high levels of client satisfaction by effectively managing service-related issues, including complaints and escalations.
- Cultivate strong relationships with subcontractors, ensuring adherence to contractual obligations and quality standards.
- Coordinate subcontractor activities, including scheduling access and addressing logistical requirements.
- Collaborate with the finance department to ensure accurate revenue tracking and timely billing for ad hoc services.
- Maintain data integrity within client portals, adhering to contractual requirements and client expectations.
- Provide regular updates to internal stakeholders on key issues, such as client feedback, complaints, and operational performance.
- Utilize CRM platforms and management information systems to ensure accurate data recording and reporting.
- Prepare comprehensive KPI and SLA performance reports for both internal and external stakeholders.
- Proven experience in a customer service or call center environment.
- Familiarity with CRM software, particularly case and workflow management.
- Excellent written and verbal communication skills.
- Experience managing suppliers and third-party vendors.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
