Complaints Resolution Specialist
1 week ago
Job Summary
Diligenta is seeking a highly skilled and customer-focused individual to join our team as a Complaints Support Handler. As a key member of our customer service team, you will be responsible for handling customer complaints with empathy and professionalism.
Key Responsibilities
- Handle customer complaints in a timely and effective manner
- Provide excellent customer service and resolve issues to the customer's satisfaction
- Work closely with internal teams to resolve complex customer complaints
- Develop and maintain a thorough understanding of our products and services
- Stay up-to-date with industry trends and best practices in customer service
Requirements
- Strong customer service experience
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
What We Offer
- A comprehensive training program to equip you with the skills and knowledge necessary to excel in your role
- A competitive salary and guaranteed pay increase upon completing our 12-week course
- A generous holiday package, including 31 days of holiday per year and an annual volunteering day
- An annual discretionary bonus scheme and contributory pension scheme
- A company-wide wellbeing program, including a mini annual health check and employee assistance program
About Diligenta
Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We deliver exceptional customer service to customers on behalf of well-known brands, including Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential, and Nest. We are committed to creating an inclusive environment for all employees and celebrate diversity.
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