Complaints Resolution Specialist

1 week ago


Basingstoke, Hampshire, United Kingdom Diligenta Full time

Job Summary

Diligenta is seeking a highly skilled and customer-focused individual to join our team as a Complaints Support Handler. As a key member of our customer service team, you will be responsible for handling customer complaints with empathy and professionalism.

Key Responsibilities

  • Handle customer complaints in a timely and effective manner
  • Provide excellent customer service and resolve issues to the customer's satisfaction
  • Work closely with internal teams to resolve complex customer complaints
  • Develop and maintain a thorough understanding of our products and services
  • Stay up-to-date with industry trends and best practices in customer service

Requirements

  • Strong customer service experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team

What We Offer

  • A comprehensive training program to equip you with the skills and knowledge necessary to excel in your role
  • A competitive salary and guaranteed pay increase upon completing our 12-week course
  • A generous holiday package, including 31 days of holiday per year and an annual volunteering day
  • An annual discretionary bonus scheme and contributory pension scheme
  • A company-wide wellbeing program, including a mini annual health check and employee assistance program

About Diligenta

Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We deliver exceptional customer service to customers on behalf of well-known brands, including Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential, and Nest. We are committed to creating an inclusive environment for all employees and celebrate diversity.



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