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Service Desk Coordinator

2 months ago

Cobham, Surrey, United Kingdom Reed Full time
Service Desk Administrator

Reed Epsom is seeking a highly organized and customer-focused individual to provide support to the Service Department as the point of contact for clients and their customers.

Key Responsibilities:
  • Assist in handling various queries from clients
  • Ensure excellent customer service is provided through relationship and rapport building
  • Manage incoming callouts and assign work to engineers
  • Complete job reports using our in-house system and provide copies to clients
  • Process orders for new or spare parts when needed
  • Ensure systems and databases are accurate and up-to-date
  • Assist with management of company stock and updating in the system
Requirements:
  • Previous experience in customer service
  • Excellent communication and organizational skills
  • Confidence in handling difficult or complex queries and requests
  • A keen eye for detail and strong IT skills, including Microsoft Office
  • Ability to prioritize workload and manage time effectively

As a friendly and confident Service Desk Administrator, you will have the opportunity to work with a dynamic team and contribute to the success of the Service Department.