Porter - Patient Transport Specialist

3 weeks ago

Plymouth, Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

About the Role

We are seeking a skilled and dedicated Porter to join our team at University Hospitals Plymouth NHS Trust. As a Porter, you will play a vital role in ensuring the smooth transportation of patients, equipment, and medical supplies throughout the hospital.

Key Responsibilities

  • Liaise with clinical and non-clinical staff to ensure correct patient prioritization processes are in place and adhered to.
  • Liaise with clinical and non-clinical staff regarding patient readiness, requirements, and means of transportation prior to undertaking any task.
  • Assist clinical staff, transfer teams, and escorts when moving patients.
  • Maintain clear and effective communication channels with team leaders and clinical and non-clinical staff.
  • Work as part of a multi-disciplinary team on a daily basis and understand own workload and undertake requests received by trust staff.
  • Book patients in where necessary using the relevant IT/task management systems and ensure the system is updated so that appropriate reporting can be undertaken.
  • Ensure that patient details are correctly recorded on the relevant paperwork/systems (and any linked system) to enable any discrepancies to be identified and reported.
  • Complete any relevant logs/paperwork and/or update suitable systems where requested when collecting or returning patients.
  • As directed and under direct supervision of clinical/registered practitioner, assist with any necessary controlled restraint of patients after the relevant training is undertaken.
  • Ensure any portering-related equipment is suitable for usage and report any problems via the appropriate person(s), remove from use until repaired, and ensure the correct reporting/repair procedures are followed.
  • Check, transport, and change medical gases (and their associated equipment) using suitable transportation to/from the appropriate storage facilities, within UHP and surrounding areas. Ensure correct and clean equipment is used and that you are suitably qualified for moving this equipment, which at times may be heavy and awkward to move.
  • Ensure that portering-related equipment is suitably maintained, cleaned, stored, and accessible and used safely in compliance with trust policies and procedures.
  • Maintain cleanliness of the relevant storage areas related to portering and ensure the area is kept clear of waste and accessibility is maintained.

Person Specification

Knowledge & Experience

  • Previous demonstrable experience of dealing face-to-face with the general public.
  • Previous demonstrable experience of working in a fast-paced, customer-focused environment.

Disposition / Attitude / Motivation

  • Enthusiastic, reliable, intuitive, imaginative, and positive team member.
  • Personal credibility and positive attitude.

Qualifications

  • Good standard of basic education with GCSE A-C or equivalent English and Maths.

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