Operations Coordination Specialist

3 weeks ago


Crawley, West Sussex, United Kingdom InterQuest Group Full time
Position Overview

InterQuest Group is a prominent player in the touring industry, seeking an Operations Coordination Specialist to join our team. This role is pivotal in ensuring the seamless functionality of our technological systems, adhering to established protocols, client expectations, and service commitments.

Work Environment: Full-time position with a hybrid model allowing for three days of remote work.

Key Responsibilities:

  • Oversee system availability by adhering to established guidelines and procedures.
  • Collaborate with business stakeholders and support teams to sustain services and assist end-users.
  • Ensure timely resolution of all user inquiries within the defined service levels.
  • Document incidents and issues, escalating them appropriately to facilitate prompt resolution.
  • Administer, monitor, and execute applications to uphold daily, evening, monthly, and on-demand schedules, ensuring accurate parameter entries.
  • Supervise the Data Centre environment, reporting any anomalies to the Service Desk and support teams for further investigation.

Essential Skills and Experience:

  • Strong communication and customer service abilities.
  • Proficient technical and IT support expertise.
  • Familiarity with Microsoft Windows, SAP, Google Workspace (or equivalent platforms).
  • Understanding of secure data transfer methodologies.
  • Comprehensive knowledge of IT security and data privacy regulations.
  • Experience with IT service management tools, service level agreements, and reporting.
  • Capability to create clear and concise support documentation.


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