Sales Team Lead

3 weeks ago


StratforduponAvon, Warwickshire, United Kingdom CCA Recruitment Group Full time
Sales Team Leader Opportunity

We are seeking an experienced Sales Team Leader to join our client based in Wythenshawe. This role involves leading a team of contact centre sales professionals working night shifts to deliver exceptional customer experiences.

Key Responsibilities:
  • Develop and implement success plans for the team to achieve sales targets and improve performance.
  • Evaluate team performance and identify areas for improvement, developing and delivering plans to address these.
  • Assess team members' skills and implement remedial plans to ensure they have the necessary abilities to succeed.
  • Support personal development planning and inspire teams with creative engagement and effective leadership tools.
  • Conduct individual coaching sessions to drive excellence and identify barriers to success.
  • Collate and track analysis of effectiveness, customer experience, and skill levels, presenting findings to inform future initiatives.
  • Contribute to operational action plans and initiatives, including process and system improvements.
  • Provide reporting and analysis of team performance and manage competencies for self and the team.
  • Deliver a fantastic customer experience through all interactions.
Requirements:
  • Proven experience leading a sales team to success.
  • Delivering against sales metrics and positively influencing growth and improvement with individuals.
  • Experience with different sales and coaching methodologies.
  • Attention to detail and analytical and reporting skills.
  • Excellent time and task management.

This is an exciting opportunity for an experienced Sales Team Leader to join our client and drive sales performance and customer satisfaction.


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