Service Desk Engineer
3 days ago
We are seeking a highly skilled and motivated Service Desk Engineer to join our IT team at Birketts. As a key member of our service desk, you will be responsible for providing exceptional technical support to our internal users, ensuring that they receive timely and effective assistance with their IT-related queries.
Key Responsibilities- Provide first-class technical support to internal users via phone, email, and in-person interactions.
- Work collaboratively with the IT team to resolve complex technical issues and meet service level agreements (SLAs).
- Escalate issues to senior engineers or external vendors as necessary, ensuring that users are informed and updated throughout the process.
- Develop and maintain a deep understanding of our IT systems, including Microsoft technologies and legal software.
- Stay up-to-date with the latest IT trends and best practices, applying this knowledge to improve our service desk operations.
- Contribute to the development of knowledge base articles and other documentation to support the service desk team.
- Proven experience working in an IT support service or service desk environment.
- Strong technical skills, with a focus on Microsoft technologies and legal software.
- Excellent communication and interpersonal skills, with the ability to work effectively with users at all levels.
- Ability to work under pressure and meet deadlines, with a strong focus on customer satisfaction.
- Self-motivated and proactive, with a commitment to ongoing development and learning.
Birketts is a flexible and dynamic business that values work-life balance and offers a range of benefits to support our employees' well-being. We are committed to equal opportunities and welcome applications from diverse candidates. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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