Service Desk Engineer
2 days ago
We are seeking a highly skilled and motivated Service Desk Engineer to join our IT team at Birketts. As a key member of our 1st Line Team, you will be responsible for providing first-class support to internal users, acting as their first point of contact.
Key Responsibilities- Provide timely and effective support to users, resolving issues efficiently and escalating as necessary.
- Accurately document and track support requests, ensuring data integrity and quality.
- Communicate complex technical information in a clear and concise manner, breaking down technical jargon for non-technical users.
- Collaborate with peers and the 2nd Line Team to ensure seamless support and knowledge sharing.
- Contribute to the overall success of the IT Team, participating in continuous improvement initiatives and process enhancements.
- Previous experience working in an IT Service Desk environment.
- Strong knowledge of Microsoft Technologies, including Active Directory, Office 2016, 2019, and O365.
- ITIL Foundation certification.
- Excellent communication and interpersonal skills, with the ability to work effectively with users at all levels.
- Ability to work under pressure, meeting deadlines and prioritizing tasks efficiently.
- Commitment to ongoing development and continuous learning.
- A competitive salary and benefits package, including 25 days holiday (FTE) plus Bank Holidays, rising with service.
- Long Service holiday award – 1 extra week every 10 years continuous service.
- Private Healthcare – BUPA (offered after probation is passed).
- Scottish Widows Pension Scheme (5% employer / 5% Employee).
- Staff Profit Share / Salary sacrifice (Pensions, Staff Profit Share).
- Life Assurance – 4 x salary / Permanent Health Insurance.
- Paid CSR Day.
- Enhanced Maternity/Paternity Leave.
- Season Ticket Loan.
- Gym Flex membership.
- Electric car scheme.
- Dress for your Day Policy.
- Agile Working Policy.
- 35 hour working week.
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