IT Service Desk Analyst
7 days ago
Service Desk Analyst – 3 Month Rolling Contract
Overview – Full Time Office Based Role
Pearson Whiffin Recruitment Ltd is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for ensuring all IT systems are up and running and providing users with a high level of customer service. You will take ownership of incidents and requests assigned to you and manage them through to resolution.
Key Responsibilities:
- Provide desk-side and remote based end-user support to troubleshoot issues and problems with equipment and/or systems.
- Install and configure computer hardware, software, systems, networks, printers, and scanners.
- Monitor and maintain computer systems and networks.
- Set up accounts for new users.
- Repair and replace equipment as necessary.
- Test new technology.
- Administer Microsoft 365.
- Undertake ad-hoc projects as instructed by the IT Manager and Management Team.
- Maintain and update technical documentation regularly.
Essential Skills and Experience:
- 2+ years' experience in a 1st/2nd line support role.
- Good knowledge and experience of ITIL Best Practice.
- Knowledge and experience of working with support of MS AD, MS Exchange, MS 365, Windows 10, VPN.
- Passionate about IT and providing customer service.
- Microsoft products – Azure, Azure AD.
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