IT Service Desk Analyst

7 days ago


Ipswich, Suffolk, United Kingdom Pearson Whiffin Recruitment Ltd Full time

Service Desk Analyst – 3 Month Rolling Contract

Overview – Full Time Office Based Role

Pearson Whiffin Recruitment Ltd is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for ensuring all IT systems are up and running and providing users with a high level of customer service. You will take ownership of incidents and requests assigned to you and manage them through to resolution.

Key Responsibilities:

  • Provide desk-side and remote based end-user support to troubleshoot issues and problems with equipment and/or systems.
  • Install and configure computer hardware, software, systems, networks, printers, and scanners.
  • Monitor and maintain computer systems and networks.
  • Set up accounts for new users.
  • Repair and replace equipment as necessary.
  • Test new technology.
  • Administer Microsoft 365.
  • Undertake ad-hoc projects as instructed by the IT Manager and Management Team.
  • Maintain and update technical documentation regularly.

Essential Skills and Experience:

  • 2+ years' experience in a 1st/2nd line support role.
  • Good knowledge and experience of ITIL Best Practice.
  • Knowledge and experience of working with support of MS AD, MS Exchange, MS 365, Windows 10, VPN.
  • Passionate about IT and providing customer service.
  • Microsoft products – Azure, Azure AD.


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