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Service Desk Operations Specialist
2 months ago
Service Desk Analyst Role at Pearson Whiffin IT & Digital
Overview
We are seeking a highly skilled Service Desk Analyst to join our team at Pearson Whiffin IT & Digital. As a Service Desk Analyst, you will be responsible for ensuring the smooth operation of our IT systems and providing exceptional customer service to our users.
Key Responsibilities
- Manage and resolve IT incidents and requests in a timely and efficient manner
- Provide technical support and guidance to users via phone, email, and in-person
- Collaborate with internal teams to resolve complex technical issues
- Develop and maintain knowledge of our IT systems and services
Requirements
To be successful in this role, you will need:
- Excellent communication and interpersonal skills
- Strong technical skills and knowledge of IT systems
- Ability to work in a fast-paced environment and prioritize tasks effectively
- High level of customer service and problem-solving skills
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for IT, we encourage you to apply for this exciting opportunity.
