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Service Desk Engineer

2 months ago


Ipswich, Suffolk, United Kingdom Birketts Full time
Job Summary

We are seeking a highly skilled and motivated Service Desk Engineer to join our IT team at Birketts. As a key member of our 1st Line Team, you will be responsible for providing first-class support to internal users, acting as their first point of contact.

Key Responsibilities
  • Provide timely and effective support to users, resolving issues efficiently and escalating as necessary.
  • Accurately document and track support requests, ensuring data integrity and quality.
  • Communicate complex technical information in a clear and concise manner, breaking down technical jargon for non-technical users.
  • Collaborate with peers and the 2nd Line Team to ensure seamless support and knowledge sharing.
  • Contribute to the overall success of the IT Team, participating in continuous improvement initiatives and process enhancements.
Requirements
  • Previous experience working in an IT Service Desk environment.
  • Strong knowledge of Microsoft Technologies, including Active Directory, Office 2016, 2019, and O365.
  • ITIL Foundation certification.
  • Excellent communication and interpersonal skills, with the ability to work effectively with users at all levels.
  • Ability to work under pressure, meeting deadlines and prioritizing tasks efficiently.
  • Commitment to ongoing development and continuous learning.
What We Offer
  • A competitive salary and benefits package, including 25 days holiday (FTE) plus Bank Holidays, rising with service.
  • Long Service holiday award – 1 extra week every 10 years continuous service.
  • Private Healthcare – BUPA (offered after probation is passed).
  • Scottish Widows Pension Scheme (5% employer / 5% Employee).
  • Staff Profit Share / Salary sacrifice (Pensions, Staff Profit Share).
  • Life Assurance – 4 x salary / Permanent Health Insurance.
  • Paid CSR Day.
  • Enhanced Maternity/Paternity Leave.
  • Season Ticket Loan.
  • Gym Flex membership.
  • Electric car scheme.
  • Dress for your Day Policy.
  • Agile Working Policy.
  • 35 hour working week.