Insurance Claims Specialist
5 days ago
We are seeking a highly skilled and experienced Insurance Claims Specialist to join our team at Direct Line Group plc. As a key member of our Claims Team, you will be responsible for managing Home, SME, and Commercial claims, ensuring that our customers receive exceptional service and that our business operates with the highest level of integrity.
Key Responsibilities- Manage and resolve claims within specified financial limits, utilizing digital evidence to define repair scopes and negotiate settlements.
- Collaborate with Technical & Large Loss experts to handle claims exceeding Delegated Authority.
- Determine the most suitable claims settlement approach for our customers, leveraging our supply chain and business rules.
- Ensure compliance with business rules, encompassing policy coverage, indemnity, records management, reserving, diary management, activity processes, repudiations, recovery, payments, and GDPR.
- Provide support to Customer Relations as necessary to aid in resolving complaints.
- Take ownership of informal complaints related to claims, providing summaries to enable complaint resolution.
- Assist in Home claims involving subrogated recovery aspects, conducting investigations and offering relevant information for potential recovery opportunities.
- Foster and maintain relationships with Operational areas, providing assistance to office-based Home and Commercial claim handlers when required.
- Identify, own, and manage the risks involved in running our business, following the DLG risk framework.
- Extensive knowledge in Home, SME, and Commercial insurance.
- Proficiency in policy interpretation.
- Expertise in buildings and contents quantum assessment.
- Skill in fraud identification.
- Generous 9% employer pension contribution.
- Annual company bonus of up to 10%.
- 25 days holiday allowance (plus the option to buy or sell up to 5 days each year).
- 50% off home, motor, and pet insurance.
- Free travel insurance and Green Flag breakdown cover.
- Additional optional Health and Dental insurance.
We offer a hybrid model way of working, combining the best parts of home and office-working. Our flexible working options cater to individual needs, and most colleagues are in the office 2 days a week. We'll consider the flexible working options that work best for you.
Together, We're One of a Kind
Hours: 35 hours (Monday to Friday, 9am to 5pm)
#LI-Hybrid
#LI-CL
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