Lead Ecommerce Trading Specialist

3 weeks ago

London, Greater London, United Kingdom Manolo Blahnik Full time

Department: Digital & Customer Experience

Reports to: Head of Digital & Customer Experience

Core Values:

  • Our business thrives on the energy, creativity, and passion that defines our brand.
  • We honor both the artist and the artisan, embracing innovation while safeguarding our legacy.
  • We prioritize proactive solutions and a focus on results.
  • We uphold family values, treating everyone with integrity and respect while fostering excellence within our teams.
  • We are dedicated to bringing joy to our customers.

Role Overview:

The Senior Ecommerce Trading Executive plays a crucial role within the Ecommerce trading team. This forward-thinking position is tasked with maximizing online sales and conversion opportunities.

Key Responsibilities:

Trading Duties:

  • Oversee daily trading activities.
  • Achieve sales and conversion objectives aligned with budgetary goals.
  • Collaborate with the Head of Digital & Customer Experience to develop sales forecasts, incorporating essential metrics.
  • Work alongside the Digital Product & Content Manager to continuously enhance mobile and desktop site performance, coordinating with our platform provider for improvements.
  • Optimize onsite search functionalities to elevate customer experience and conversion rates.
  • Partner with the Digital Product & Content Manager to refine the product conversion funnel from category view to checkout.
  • Manage seasonal product launches, collaborating with merchandising, production, and content teams to ensure timely and effective product presentation.
  • Prepare websites for sales and seasonal marketing initiatives, aligning with the Digital Marketing team.
  • Maintain a productive relationship with trading partners to ensure seamless operations.

Online Visual Merchandising:

  • Ensure product listing pages are well-merchandised, brand-consistent, and optimized.
  • Collaborate with the Digital Content Assistant to deliver timely, commercially viable product content that accurately represents the brand.
  • Maximize cross-selling opportunities across all site categories, ensuring effective use of product recommendation tools.
  • Conduct weekly quality control checks to uphold high standards across all platforms.
  • Coordinate with the Communication team to promote products featured in media, enhancing site visibility.

Product Management:

  • Monitor Ecommerce stock levels in relation to sales performance, using insights to forecast needs and address issues with merchandising teams.
  • Ensure adequate stock availability to meet sales objectives.
  • Timely removal of broken size runs from the site.
  • Collaborate with Merchandising and Retail teams on future season purchases, including best seller reports and performance analysis.
  • Develop product expertise within the Customer Service team, in conjunction with Retail and Merchandising teams.
  • Ensure product photography and videos highlight key features and unique selling propositions.
  • Work closely with the Digital Content Assistant to ensure product descriptions effectively communicate selling points and fit information.
  • Collaborate with the Digital Marketing & Content team on product selection for marketing communications.
  • Engage with the Customer Service team and utilize feedback tools to enhance the overall customer experience.

Systems and Reporting:

  • Monitor and report on sales, key metrics, and product performance for weekly trading discussions.
  • Assist the Head of Digital & Customer Experience in generating ad hoc reports, including monthly availability, sales performance, and returns analysis.
  • Identify sales and conversion trends against forecasts and historical performance.
  • Analyze category performance to assess merchandising effectiveness and identify product opportunities.
  • Utilize analytics tools to optimize product sales and enhance customer experience.

Additional responsibilities as reasonably expected.

Essential Skills and Experience:

  • Proven Ecommerce experience in managing online product portfolios.
  • Analytical mindset with the ability to interpret data and implement changes swiftly.
  • Experience in trading within both US and UK/ROW retail markets.
  • Familiarity with visual merchandising principles.
  • Ability to collaborate effectively with senior stakeholders and cross-functional teams.
  • Proficient in analytical platforms and data interpretation.
  • Strong commercial acumen and understanding of Ecommerce dynamics.
  • Preferred experience with Magento.
  • Proficient in MS Office and Excel.
  • Proactive, hands-on approach with strong organizational skills.
  • Detail-oriented with a keen aesthetic sense.
  • Positive attitude and drive to achieve results.

Commitment to Diversity, Equality, and Inclusion:

We are an equal opportunity employer, dedicated to fostering a caring, diverse, and inclusive culture where everyone feels a sense of belonging. We prioritize recruitment and rewards based on capability and performance. By joining our team, you contribute to our commitment to being a force for good, creating a lasting legacy while balancing our impact on people and the planet. Our diverse teams inspire creativity, and we celebrate the unique contributions of each individual. We are committed to equal employment opportunities and the elimination of discrimination in all forms. We all share the responsibility to recognize and respect our diversity and to support it in our actions.

If you require reasonable adjustments during the application or interview process, please inform us.

Benefits:

  • Four pairs of Ambassador Shoes annually.
  • 50% discount for friends and family.
  • 25 days of holiday plus an additional day off for your birthday, in addition to bank holidays.
  • Option to purchase an extra five days of holiday.
  • Hybrid working model.
  • Pension contributions.
  • Private medical insurance.
  • Two executive coaching sessions per year.
  • Enhanced family-friendly policies.
  • Workplace nursery with a salary sacrifice childcare scheme.
  • Cycle-to-work scheme.
  • Bippit financial wellbeing platform.
  • Employee engagement calendar.

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