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Ecommerce Trading Specialist

2 months ago

London, Greater London, United Kingdom Manolo Blahnik Full time

Department: Digital & Customer Experience

Reports to: Head of Digital & Customer Experience

Core Values:

  • We embrace the energy, creativity, and passion that defines our brand.
  • We champion both artistry and craftsmanship, innovating while honoring our legacy.
  • We prioritize proactive solutions and a focus on results.
  • We uphold family values, treating everyone with integrity and respect while fostering excellence within our teams.
  • We strive to bring joy to our customers.

Role Overview:

The Ecommerce Trading Specialist is a vital member of the Ecommerce trading division. This forward-thinking position is dedicated to maximizing online sales and conversion potential.

Key Responsibilities:

Trading Management

  • Oversee daily trading activities.
  • Achieve sales and conversion goals aligned with established budgets.
  • Collaborate with the Head of Digital & Customer Experience on sales forecasts, incorporating all essential metrics.
  • Work alongside the Digital Product & Content Manager to continuously enhance mobile and desktop platforms, partnering with our service provider for improvements.
  • Optimize onsite search functionalities to elevate customer experience and conversion rates.
  • Revise and enhance the product conversion funnel in collaboration with the Digital Product & Content Manager.
  • Manage seasonal product launches, coordinating with merchandising, production, and content teams to ensure timely and effective completion of product imagery and descriptions.
  • Prepare websites for promotional sales and seasonal marketing initiatives, ensuring alignment with the Digital Marketing team.
  • Maintain a strong trading relationship with external partners to ensure seamless operations.

Visual Merchandising Online

  • Ensure product listing pages are effectively presented, brand-aligned, and optimized.
  • Collaborate with the Digital Content Assistant to guarantee timely delivery of commercial product content that accurately represents both the product and brand.
  • Maximize cross-selling opportunities across all site categories, ensuring optimal use of product recommendation tools.
  • Conduct weekly quality control checks to uphold high standards across all platforms.
  • Coordinate with the Communications team to proactively promote products featured in media for increased visibility.

Product Management

  • Maintain Ecommerce stock levels in line with sales performance, using insights to forecast and address any additional needs or challenges.
  • Control stock availability to support our sales objectives.
  • Ensure timely removal of out-of-stock sizes from the website.
  • Collaborate with Merchandising and Retail teams on future season purchases, including best seller analysis and performance evaluation.
  • Develop product expertise and share knowledge with Customer Service and Retail teams.
  • Ensure product photography and videos highlight key features and unique selling points.
  • Work closely with the Digital Content Assistant to ensure product descriptions emphasize essential selling points and maintain updated fit information.
  • Collaborate with Digital Marketing & Content teams on product selection for email campaigns and photoshoots.
  • Engage with Customer Service and feedback tools to enhance the overall customer experience.

Systems and Reporting

  • Monitor and report on sales, key metrics, and product performance for weekly trading discussions.
  • Assist the Head of Digital & Customer Experience in generating ad hoc reports, including monthly availability, sales performance, and returns analysis.
  • Identify sales and conversion trends against forecasts and historical performance.
  • Analyze category performance to assess merchandising effectiveness, product sell-through rates, and opportunities.
  • Utilize analytics tools to optimize product sales and enhance customer experience.

Additional responsibilities as reasonably expected.

Essential Skills and Experience:

  • Proven Ecommerce experience in managing online product offerings.
  • Strong trading mindset with the ability to analyze data and implement changes swiftly.
  • Experience in both US and UK/ROW retail markets.
  • Background in visual merchandising.
  • Ability to work effectively with senior stakeholders and across various teams.
  • Proficiency in analytical platforms and data interpretation.
  • Strong commercial acumen and understanding of Ecommerce drivers.
  • Preferred experience with Magento.
  • Proficient in MS Office and Excel.
  • Proactive, hands-on approach with strong organizational skills.
  • Attention to detail and a keen aesthetic sense.
  • Positive attitude and determination to achieve results.

Commitment to Diversity, Equality, and Inclusion:

We are an equal opportunity employer, dedicated to fostering a caring, diverse, and inclusive culture where everyone feels a sense of belonging. We recruit and reward based on capability and performance. By joining our team, you will contribute to our commitment to being a force for good, creating a lasting legacy while balancing our impact on people and the planet. Our diverse teams fuel our creativity, and we celebrate the unique contributions of each individual. We are committed to equal employment opportunities and the elimination of discrimination in all forms. We all share the responsibility to recognize and respect our diversity and to support it in our actions.

If you require reasonable adjustments during the application or interview process, please inform us.

Benefits:

  • Four pairs of Ambassador Shoes annually.
  • 50% discount for friends and family.
  • 25 days of holiday plus an additional day off for your birthday, in addition to bank holidays.
  • Option to purchase an extra five days of holiday.
  • Hybrid working model.
  • Pension contributions.
  • Private medical insurance.
  • Two executive coaching sessions each year.
  • Enhanced family-friendly policies.
  • Workplace nursery – salary sacrifice childcare scheme.
  • Cycle to work scheme.
  • Financial wellbeing platform.
  • Employee engagement calendar.