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Ecommerce Trading Specialist

2 months ago

London, Greater London, United Kingdom Lily's Kitchen Full time
About the Role

We are seeking a highly skilled and experienced Ecommerce Trading Specialist to join our team at Lily's Kitchen. As a key member of our Ecommerce team, you will be responsible for merchandising our UK website, ensuring it is performing optimally at all times.

Key Responsibilities
  • Website Merchandising and Content Editing
    • Keep our EU magazine websites up-to-date by liaising with and taking requests from EU teams
    • Execute agreed changes on our EU magazine websites
    • Upload promotion content and test promotion setup
    • Upload new product content for launches and updates
    • Merchandise product listings
    • Report on website performance KPIs and optimise plans together with Trading Manager
    • Feefo review platform product catalogue maintenance
    • Execute website content update requests from Customer Care, Marketing and NPD departments
    • Identify and escalate bugs on the websites
    • Act as a guardian/champion of the online customer journey, being proactive to make simple changes fast and effectively
  • Content Planning and Briefing
    • Plan and brief UK website promotion content together with the Trading Manager
    • Plan and brief product page content together with the Trading Manager
    • Plan and brief website banner content
    • Ensure the digital content calendar is accurate and up to date
    • Brief digital designers for change requests on EU magazine websites
    • Brief copywriter and liaise with International Marketing team on translations regarding change requests for EU magazine websites
  • Other
    • Supporting the Senior Digital Content Executive and Trading Manager with weekly and monthly reporting
    • Contribute to the eCommerce planning processes
    • Monitor benchmark and competition websites with a view to driving improvements
Requirements
  • 1+ years experience working in a digital content, eCommerce or eCommerce adjacent role
  • Technically confident, with experience using Content Management Systems
  • Highly organised with project management experience
  • Well practiced at using your initiative, have an inquisitive attitude and keen to learn and grow
  • Commercial mindset and driven by results
  • Team player with an appreciation of your effects on others and consideration for colleague's priorities and goals
  • Understanding of ecommerce
  • Basic understanding of html desirable
  • Understanding of digital content strategy and SEO desirable
  • Experience working alongside creative teams to deliver digital content projects desirable
  • Written skills in one or more EU languages a bonus, in particular German
About Us

Lily's Kitchen is a leading premium natural pet food brand, committed to providing proper food for cats and dogs all over the world. We are a founding member of the UK B Corp movement and the first pet food brand in the world to achieve B Corp status. We are passionate about using business as a force for good and are proud to partner with Dogs Trust to support dogs in need.