IT Support Specialist

7 days ago


Runcorn, Halton, United Kingdom ConvaTec Full time
Amcare IT Technician Job Description

At Convatec, we're committed to delivering innovative medical solutions that improve the lives of our customers. As an Amcare IT Technician, you'll play a critical role in ensuring the smooth operation of our IT systems, providing high-quality support to our public-facing customer service teams and fast-moving distribution centers.

Key Responsibilities:
  • Provide technical support for network and infrastructure, including cabling, routing, WiFi, and security.
  • Configure and manage network devices, servers, and printers.
  • Install, configure, and support Windows devices, mobile devices, and software applications.
  • Manage and troubleshoot IT issues, including hardware and software problems.
  • Collaborate with the IT team to ensure seamless technology support for customer service teams and distribution centers.
  • Participate in IT projects and contribute to the development of new technologies and processes.
Requirements:
  • Minimum 3 years of IT support experience in a large office environment.
  • Degree in an ICT-related discipline or equivalent experience.
  • Strong understanding of ITIL, Change Management, and Service Delivery principles.
  • Experience with warehouse and distribution center systems and public-facing contact centers is desirable.

We're looking for a skilled and motivated IT professional who can provide exceptional technical support and contribute to the success of our IT team. If you're passionate about delivering high-quality IT services and have a strong understanding of IT systems and technologies, we encourage you to apply for this exciting opportunity.



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