IT Support Specialist

10 hours ago


Runcorn, Halton, United Kingdom Direct Collection Bailiffs Ltd. Full time
IT Support Specialist

Direct Collection Bailiffs Ltd. is a leading provider of debt collection and high court enforcement services. We are seeking an experienced IT Support Specialist to join our team at our office in Runcorn.

Key Responsibilities:
  • Provide first- and second-line support for all staff to ensure they can perform their operational duties on computer systems.
  • Offer effective and efficient support via telephone, email, and remote connectivity to minimize downtime or degraded service.
  • Collaborate with the IT department to resolve infrastructure issues and ensure timely resolutions.
  • Manage and maintain computer systems, printers, desk phones, mobiles, and other equipment.
  • Build and manage Microsoft Windows 10 & 11 Professional operating systems, Android, and Apple devices.
  • Manage on-premise servers, virtual servers, remote applications, and services.
Requirements:
  • Understanding and knowledge of Microsoft Server, DNS, DHCP, Active Directory, and Azure Active Directory.
  • Experience with O365 administration, including Exchange, OneDrive, Teams, and SharePoint.
  • Networking, LAN, WAN, Meraki Wi-Fi's, and remote connectivity experience.
  • Ability to perform methodical fault finding and fast resolutions for IT reported issues.
What We Offer:
  • Competitive salary: £28,000 - £32,500 (depending on experience).
  • Monday - Friday schedule (36.5 hours per week).
  • Early finish Fridays.
  • Dress Down Fridays.
  • 30 days holiday (including Bank Holidays).
  • Employee Assistance Programme.
  • Newly refurbished offices.
  • Free Mersey Gateway bridge pass.
  • Free parking.
  • Free tea and coffee facilities.
  • Free monthly lunch.
  • Company social events.
  • Career development and progression opportunities.


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