IT Support Specialist

1 month ago


Runcorn, Halton, United Kingdom Direct Collection Bailiffs Ltd. Full time
IT Support Specialist

Direct Collection Bailiffs Ltd. is a leading provider of debt collection and high court enforcement services. We are seeking an experienced IT Support Specialist to join our team at our office in Runcorn.

Key Responsibilities:
  • Provide first- and third-line support for all staff to ensure they can perform their operational duties on computer systems.
  • Offer effective and efficient IT day-to-day and ongoing support via telephone, email, and remote support to minimize downtime or degraded service.
  • Understand computer networking to resolve infrastructure issues in a timely manner.
  • Ensure that computers, printers, desk phones, mobiles, and other equipment are properly maintained and functioning.
  • Build and manage Microsoft Windows 10 & 11 Professional operating systems, Android, and Apple devices.
  • Manage on-premise servers, virtual servers, remote applications, and services.
  • Undertake IT projects and tasks as determined by the IT Manager.
Essential Qualifications/Skillset:
  • Understanding and knowledge of Microsoft Server, configure, maintain, and fault finding.
  • Build, configure, maintain, and fault find on Windows 10/11 Pro O/S clients.
  • Understanding and configuration of DNS, DHCP, Active Directory, Azure Active Directory.
  • O365 administrator experience including Exchange, OneDrive, Teams, and SharePoint.
  • Networking, LAN, WAN, Meraki Wi-Fi's, and remote connectivity experience.
  • Experience with physical infrastructure including Structured Cabling, Firewalls, Routers, Switches, Servers, UPS, and NAS devices.
  • Ability to perform methodical fault finding and fast resolutions for IT reported issues across all supported products and services.

Please note:This is a full-time, permanent position located at our Manor Park office in Runcorn.

Salary: £28,000.



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