IT Support Specialist

4 weeks ago


Runcorn, Halton, United Kingdom ConvaTec Full time
About Convatec

Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions. Our mission is to improve the lives of people with chronic wounds, incontinence, and other conditions. We strive to deliver innovative solutions that make a meaningful difference in the lives of our customers and patients.

Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Convatec. As an IT Support Specialist, you will be responsible for providing technical support to our public-facing customer service teams and fast-moving distribution centers. You will be the primary point of contact for technical issues and will work closely with our IT team to resolve problems and implement solutions.

Key Responsibilities
  • Provide technical support to public-facing customer service teams and fast-moving distribution centers
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Collaborate with the IT team to implement solutions and improve technical processes
  • Develop and maintain knowledge of Convatec's IT systems and infrastructure
  • Provide training and support to end-users on IT systems and applications
  • Participate in IT projects and initiatives to improve technical capabilities and efficiency
Requirements
  • Minimum 3 years of IT support experience in a large office environment
  • Strong knowledge of IT systems and infrastructure, including network and server administration
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and technical skills
What We Offer

Convatec offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.



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