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IT Support Specialist

2 months ago

Runcorn, Halton, United Kingdom Howdens Joinery Full time
About the Role

We are seeking a highly skilled and experienced IT Support Specialist to join our team at Howdens Joinery. As an IT Support Specialist, you will be responsible for providing technical support and maintenance to our IT End User devices and systems.

Key Responsibilities
  • Provide 1st and 2nd line support to end users for desktops, laptops, mobile devices, and other IT equipment
  • Work closely with the service desk and service delivery teams to ensure seamless support and delivery
  • Support the implementation and maintenance of IT systems, including Microsoft and Mac OS, iOS and Android technologies
  • Continuously improve the service delivered to stakeholders by identifying and implementing process improvements
Requirements
  • Proven experience in an IT support role, with a strong understanding of active directory and Office365
  • Excellent problem-solving skills and ability to work independently
  • Knowledge of basic networking topology, DHCP scopes, IP addressing, DNS, and other related technologies
  • Experience in technical support of End User devices and associated equipment in Microsoft and Mac OS, iOS and Android based technologies
  • Understanding of ITIL methodology and ability to apply it in a practical setting
  • Strong self-starting capabilities and ability to transfer knowledge to improve first time fix rates and prevent repeat calls
  • Excellent ticket management skills and ability to work in a fast-paced environment
  • Self-motivated approach to researching new technical concepts and emerging technologies
  • Ability to communicate effectively and confidently with customers and IS teams
What We Offer
  • Competitive salary and annual company bonus
  • Excellent pension scheme with company contribution of up to 12%
  • 25 days holiday + bank holidays with option to buy additional days
  • Staff discount and Employee Assistance Programme
  • Exceptional Reward and Recognition events