Mortgage Collections Specialist
2 weeks ago
Job Summary:
The Mortgage Collections Officer will be responsible for handling all arrears accounts, maintaining regular contact with customers and providing support where possible.
Key Responsibilities:
- Review concession and contract variation requests
- Carry out the unpaid Direct debit process on a monthly basis
- Produce quarterly arrears statements and 2 month+ arrears letters in line with regulatory requirements
- Handle complaints as they arise in line with company policy and procedures
Requirements:
- At least 1 year's experience working in a collections/arrears environment
- Current Mortgage lending legislation knowledge
About the Role:
This is an exciting opportunity to take the next step in your career as a Mortgage Collections Officer with Merje. As a key member of our team, you will play a crucial role in managing arrears accounts and providing excellent customer service.
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