Mortgage Collections Specialist

2 weeks ago


Mansfield, Nottinghamshire, United Kingdom Merje Full time

Job Summary:

The Mortgage Collections Officer will be responsible for handling all arrears accounts, maintaining regular contact with customers and providing support where possible.

Key Responsibilities:

  • Review concession and contract variation requests
  • Carry out the unpaid Direct debit process on a monthly basis
  • Produce quarterly arrears statements and 2 month+ arrears letters in line with regulatory requirements
  • Handle complaints as they arise in line with company policy and procedures

Requirements:

  • At least 1 year's experience working in a collections/arrears environment
  • Current Mortgage lending legislation knowledge

About the Role:

This is an exciting opportunity to take the next step in your career as a Mortgage Collections Officer with Merje. As a key member of our team, you will play a crucial role in managing arrears accounts and providing excellent customer service.



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