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Mortgage Recovery Specialist

2 months ago


Mansfield, Nottinghamshire, United Kingdom Merje Full time

Mortgage Collections Role

FTC 12 Months

Mansfield / Hybrid

The Mortgage Collections Officer will be responsible for handling all arrears accounts, maintaining regular contact with customers and providing support where possible. They will also review concession and contract variation requests, carry out the unpaid Direct debit process on a monthly basis, produce quarterly arrears statements and 2 month+ arrears letters in line with regulatory requirements, and handle complaints as they arise in line with company policy and procedures.

  • Handling of all arrears accounts, maintaining regular contact and providing support where possible
  • Reviewing concession and contract variation requests, providing accurate recommendations
  • Carrying out the unpaid Direct debit process on a monthly basis
  • Producing quarterly arrears statements and 2 month+ arrears letters in line with regulatory requirements
  • Handling complaints as they arise in line with company policy and procedures

Required Skills and Experience:

  • At least 1 year's experience working in a collections/arrears environment
  • Current Mortgage lending legislation
  • 5 GCSES/O'LEVELS A-C or equivalent
  • Ability to work to deadlines
  • Provide excellent customer service

About the Role:

This role is ideal for individuals who are passionate about delivering exceptional customer service and have a strong understanding of mortgage lending legislation. As a Mortgage Collections Officer, you will play a crucial role in maintaining regular contact with customers, reviewing concession and contract variation requests, and handling complaints in line with company policy and procedures.

What You'll Do:

  • Manage arrears accounts and maintain regular contact with customers
  • Review concession and contract variation requests and provide accurate recommendations
  • Carry out the unpaid Direct debit process on a monthly basis
  • Produce quarterly arrears statements and 2 month+ arrears letters in line with regulatory requirements
  • Handle complaints as they arise in line with company policy and procedures

What We're Looking For:

  • At least 1 year's experience working in a collections/arrears environment
  • Strong understanding of mortgage lending legislation
  • Excellent customer service skills
  • Ability to work to deadlines
  • 5 GCSES/O'LEVELS A-C or equivalent