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Mortgage Recovery Specialist

2 months ago

Mansfield, Nottinghamshire, United Kingdom Merje Full time

Mortgage Collections Role

FTC 12 Months

Mansfield / Hybrid

The Mortgage Collections Officer will be responsible for handling all arrears accounts, maintaining regular contact with customers and providing support where possible. They will also review concession and contract variation requests, carry out the unpaid Direct debit process on a monthly basis, produce quarterly arrears statements and 2 month+ arrears letters in line with regulatory requirements, and handle complaints as they arise in line with company policy and procedures.

  • Handling of all arrears accounts, maintaining regular contact and providing support where possible
  • Reviewing concession and contract variation requests, providing accurate recommendations
  • Carrying out the unpaid Direct debit process on a monthly basis
  • Producing quarterly arrears statements and 2 month+ arrears letters in line with regulatory requirements
  • Handling complaints as they arise in line with company policy and procedures

Key Skills and Qualifications:

  • At least 1 years' experience working in a collections/arrears environment
  • Current Mortgage lending legislation
  • 5 GCSES/O'LEVELS A-C or equivalent
  • Ability to work to deadlines
  • Provide excellent customer service

About the Role:

This role is ideal for individuals who are passionate about delivering excellent customer service and have a strong understanding of mortgage lending legislation. As a Mortgage Collections Officer, you will play a crucial role in ensuring that customers are supported throughout the arrears process. If you have a strong work ethic and are able to work well under pressure, this could be the perfect opportunity for you.