Service Operations Supervisor

3 weeks ago


Leeds, Leeds, United Kingdom JCT600 Full time

Position: Service Operations Supervisor

Company: JCT600

About the Role:

We are looking for an experienced Service Operations Supervisor to join our dynamic team at JCT600. This role is ideal for individuals with a background in automotive service management or those eager to elevate their career in the automotive sector.

Key Responsibilities:

  • Effectively oversee workshop resources to meet financial and operational objectives while maintaining high-quality standards.
  • Enhance communication between the workshop and customer service teams to improve client satisfaction.
  • Guide and mentor the workshop team to boost performance and achieve desired outcomes.
  • Streamline workflow and resource distribution for optimal efficiency.
  • Ensure a safe working environment and adhere to Health and Safety regulations.
  • Promote a culture of excellence and high achievement within the team.

Qualifications:

  • Previous experience in a main-dealer workshop or aftersales setting.
  • Knowledge of technical requirements for managing a team of service technicians.
  • Customer-focused mindset with a commitment to exceeding expectations.
  • Excellent organizational and communication abilities.
  • Valid driving license with no more than 6 penalty points.

Why Join Us:

Becoming part of our team offers:

  • Competitive salary reflective of experience.
  • Life assurance and company pension scheme.
  • Generous annual leave and flexible working arrangements.
  • Maternity and paternity leave benefits.
  • Opportunities for training and professional development.
  • Colleague referral program and service discounts.
  • Long service awards and loyalty incentives.

About the Company:

At JCT600, we are dedicated to providing exceptional customer experiences while supporting our team members in reaching their full potential. Our commitment to diversity and inclusion guarantees equal opportunities for everyone.


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