Medical Receptionist
1 week ago
About the Role
We are seeking a highly organized and communicative Receptionist Apprentice to join our team at Newgate Medical Group. As a Receptionist Apprentice, you will be responsible for providing exceptional patient care and administrative support to our multidisciplinary team.
Key Responsibilities
- Maintain and monitor the practice appointment system
- Process personal telephone and E requests for appointments
- Answer incoming phone calls and transfer calls or deal with callers' requests appropriately
- Signpost patients to the correct service
- Initiate contact with and respond to requests from patients, team members, and external agencies
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into patients' healthcare records as necessary
- Direct requests for information, SARs, insurance, solicitors' letters, and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner, including prescription queries
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
Person Specification
- GCSE Maths and English (C or above)
- AMSPAR Receptionist Qualification or Customer Service Level 2 or 3
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organizing)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem-solving and analytical skills
- Ability to follow policy and procedure
About Us
Newgate Medical Group is a welcoming and busy single practice Primary Care Network (PCN) with over 30,000 patients. We are a large practice with an established team of 9 GP Partners and a host of varied health professionals. As a Receptionist Apprentice, you will form part of an existing team, working together to maintain a high-quality service.
What We Offer
- 5 weeks' holiday plus Bank holidays
- Entitlement to join the NHS pension scheme
- Discount schemes
- Free Employee Assistance Programme
How to Apply
If you believe in the importance and effectiveness of providing excellent service and support where Newgate Medical Group and our patients need it, we would love to hear from you.
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