Receptionist Apprentice

Job summary

Are you enthusiastic about working with the public in a health environment? Are you a team player, well organised with great communication skills and a calming manner? If so, we have the perfect opportunity for someone to join our ever expanding team at a busy GP practice in the heart of Worksop, a market town.

We offer a supportive team environment, training, pension and good holiday package for the right candidate.

We are looking to recruit a Receptionist Apprentice, working full time, Monday to Saturday. You may be required to work extended hours, depending on the needs of the business.

Main duties of the job

To be responsible for undertaking a wide range of reception dutiesand the provision of general support to the multidisciplinary team. Duties can include, but are not limited to,greeting and directing patients, effective use of the appointment system,booking appointments, the processing of information and assisting patients asrequired.

To act as the central point of contact for patients, thedistribution of information, messages and enquiries for the clinical team,liaising with multi-disciplinary team members and external agencies such assecondary care and community service providers.

You will need to complete a Customer Service Specialist Level 2 or Level 3 apprenticeship course as part of this role.

About us

Newgate Medical Group (NMG) is a welcoming & busy single practice Primary Care Network (PCN) with over 30,000 patients.

We are a large Practice. We have an established team of 9 GP Partners & a host of varied health professionals including pharmacists, nurses, ANP's, PA, Paramedics, Social Prescribing link worker, care co-ordinators & a large admin team.

You will form part of an existing team, working together to maintain a high quality service.

As part of welcoming you to our team you will receive 5 weeks holiday plus Bank holidays & entitlement to join the NHS pension scheme, discount schemes and free Employee Assistance Programme.

If you believe in the importance & effectiveness of providing excellent service and support where NMG & our patients need it, we would love to hear from you.

Job description

Job responsibilities

The following are the core responsibilities of theReceptionist apprentice. There may be on occasion a requirement to carry outother tasks. This will be dependent upon factors such as workload and staffinglevels

Maintain and monitor the practice appointment system

Process personal telephone and E requests for appointments

Answer incoming phone calls

Transfer calls or deal with the callers request appropriately

Signpost patients to the correct service

Initiating contact with and respond to, requests frompatients, team members and external agencies

Photocopy documentation as required

Data entry of new and temporary registrations and relevantpatient information as required and when required

Input data into patients healthcare records as necessary

Direct requests for information, SARs, insurance,solicitors letters and DVLA forms to the administrative team

Manage all queries as necessary in an efficient mannerincluding prescription queries

Carry out system searches as requested

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and notice boards

Support all clinical staff with general tasks as requested

Person Specification

Qualifications

Essential

GCSE Maths and English (C or above)

Desirable

AMSPAR Receptionist Qualification or Customer Service Level 2 or 3

Skills

Essential

Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure

Desirable

SystmOne user skills

Experience

Desirable

Experience of working with the general public Experience of administrative duties Experience of working in a healthcare setting

Personal Qualities

Essential

Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure

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