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Claims Process Analyst
3 months ago
An exciting opportunity has arisen for a Claims Business Analyst at Hanson Lee. In this pivotal role, you will contribute significantly to the design and execution of a new Target Operating Model for the claims department.
Competitive daily rate available
Note: Candidates must possess Insurance Claims experience from a London Market insurer to qualify for this position.
Key Responsibilities:
- Conducting thorough analysis of current processes and designing future state workflows, data flows, and operational frameworks.
- Facilitating workshops with both internal and external stakeholders to gather insights and requirements.
- Supporting the organization by translating business needs into effective systems solutions.
- Performing technical assessments and feasibility studies on existing systems and potential technological advancements.
- Leading acceptance testing with user groups, including the development of UAT test scenarios and scripts.
- Creating and delivering training materials related to processes and technology.
- Investigating and recommending enhancements to existing workflows, processes, and interfaces.
- Collaborating closely with software development teams, technical architects, and business leaders to refine requirements and align IT solutions with business objectives.
- Acting as a guide for business requirements, defining use cases, acceptance criteria, and supporting agile methodologies.
- Engaging with management to promote continuous improvement and the adoption of best practices.
- Documenting relevant outputs and generating comprehensive reports.
- Working with the Infrastructure team to ensure that both functional and non-functional requirements are met and maintained.
- Fostering a supportive work environment that aligns with company culture while promoting ownership, accountability, and technical excellence.
- Monitoring resource utilization and team productivity for efficiency.
- Gaining a deep understanding of the industry, products, and services offered.
- Providing regular updates on progress, defining KPIs, and assisting the team in achieving their objectives.
- Keeping stakeholders informed about activities that impact their goals and serving as a point of contact for work status.
- Maintaining a focus on long-term effectiveness, simplicity in solutions, and appropriate controls.
- Estimating project timelines and tasks in collaboration with technical and business teams.
- Ensuring quality assurance for third-party deliverables in line with requirements.
- Representing the voice of the customer effectively.
- Possessing the capability to manage BA team members, including recruitment, mentoring, and development.
- Familiarity with budget management and tracking team expenditures.
