Client Relationship Manager

4 weeks ago


SouthendonSea, Southend-on-Sea, United Kingdom CBW Staffing Solutions Full time
Client Relationship Manager – Facilities Management Provider

Are you looking to join a reputable and stable facilities management organization?

Do you possess experience in overseeing significant corporate properties?

Our client, a well-established entity in the facilities management sector, is seeking to appoint a Client Relationship Manager to oversee a crucial commercial asset.

We are in search of a professional who can deliver exceptional client service while effectively organizing, managing, and inspiring their maintenance team.

The position will report directly to the Area Director and is responsible for ensuring outstanding client service while also managing and motivating the maintenance personnel.

The working hours are Monday to Friday, 8 AM to 5 PM, and the primary responsibilities include:
  • Maintaining high levels of client satisfaction, which will lead to the expansion of the contract and increased responsibilities.

  • Ensuring that contractual obligations are met and exceeded, with a thorough understanding of the contract demonstrated during internal monthly reviews with senior management.

  • Meeting contractually agreed KPIs and SLAs consistently.

  • Participating in strategic operational meetings with clients on a weekly basis or as necessary.

  • Ensuring the timely completion of all reactive and planned maintenance works orders, meeting KPIs and SLAs as required.

  • Providing leadership and direction to the site team as needed.
Candidates for this position must meet the following qualifications:
  • Recognized apprenticeship and fully qualified in electrical or related fields (e.g., C&G, HNC/HND).

  • Demonstrated experience in managing large corporate properties.

  • Experience in managing profit and loss and budgets.

  • Ability to prioritize and resolve issues, often under pressure, using innovative approaches.

  • A team player dedicated to working in a high-quality, professional environment.

  • Strong leadership and people management skills.

  • Excellent written and verbal communication abilities.



  • Southend-on-Sea, Southend-on-Sea, United Kingdom CBW Staffing Solutions Full time

    Client Relationship Manager – Facilities Management Provider Are you seeking an opportunity with a reputable and established facilities management organization? Do you possess a background in overseeing significant corporate properties? Our client, a well-known entity in the facilities management sector, is in search of a Client Relationship Manager to...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom CBW Staffing Solutions Full time

    Client Relationship Manager - Facilities ManagementThis is an exceptional opportunity to join a leading facilities management service provider. CBW Staffing Solutions is seeking a Client Relationship Manager to oversee the operational aspects of hard services within a commercial environment. The ideal candidate will possess a robust technical background in...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom myGwork Full time

    About Us:We are a proud member of the largest global platform for the LGBTQ+ business community, dedicated to fostering an inclusive environment.Our vision is to establish a self-sustaining enterprise characterized by a distinctive culture, governed by the individuals who contribute to it. The essence of our success lies in our talent and entrepreneurial...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom CBW Staffing Solutions Full time

    Account Manager - Facilities Management Service ProviderWe are excited to present an exceptional opportunity for an Account Manager within a leading Facilities Management service provider. This role involves overseeing the management of hard services for a commercial property. The ideal candidate will possess a robust technical background in Mechanical and...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Howden Group Holdings Full time

    About the RoleWe are seeking a highly motivated and experienced Commercial Account Executive to join our Primo team in Southend. As a key member of our Commercial team, you will be responsible for building and maintaining strong relationships with our clients, identifying new business opportunities, and driving revenue growth.Key ResponsibilitiesDevelop and...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Howden Group Holdings Full time

    About the RoleWe are seeking a highly motivated and experienced Commercial Account Executive to join our Primo team in Southend. As a key member of our Commercial team, you will be responsible for building and maintaining strong relationships with our clients, identifying new business opportunities, and driving revenue growth.Key ResponsibilitiesDevelop and...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom CBW Staffing Solutions Full time

    Facilities Operations Manager - FM Service ProviderWe are seeking a dedicated Facilities Operations Manager to lead the management of hard services within a commercial property. This role is crucial for ensuring the smooth operation of maintenance contracts and delivering exceptional client service. The ideal candidate will possess a robust technical...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom One to One Personnel Full time

    Temporary Client Services CoordinatorWe are seeking a Temporary Client Services Coordinator to assist our client in delivering exceptional service. This role has the potential to transition into a permanent position for the right individual.The ideal candidate will possess experience in a professional environment, demonstrating a commitment to outstanding...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Teleperformance Full time

    Job SummaryTeleperformance is seeking a highly skilled and experienced Operations Centre Manager to lead our Client Services team. As a key member of our management team, you will be responsible for ensuring the successful delivery of our client's operations, driving business growth, and maintaining a high level of customer satisfaction.Key...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full time

    Customer Service Advisor - Ventrica At Ventrica, we are committed to transforming waste into sustainable energy solutions. Our mission is to ensure that every business can contribute to a greener future by recycling their waste effectively. Key Responsibilities: Maintain a proactive and positive attitude in all interactions Serve as the primary...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full time

    Customer Service Advisor - Ventrica At Ventrica, we are committed to transforming waste into sustainable energy solutions, ensuring that your business's byproducts contribute positively to the environment. Key Responsibilities: Maintain a proactive and positive attitude Serve as the primary contact for all customer inquiries Achieve targets and...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Adecco Full time £25,000 - £27,000

    Exciting Career OpportunityWe are thrilled to present a fantastic opportunity to become part of a dynamic organization.Adecco is delighted to collaborate exclusively with a growing enterprise in search of a Client Relations Coordinator.Compensation: £25,000 - £27,000 per annumWork Schedule: Monday to FridayWorking Hours: 9:00 AM to 5:30 PMContract Type:...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Teleperformance Full time

    Job SummaryTeleperformance is seeking an experienced Operations Centre Manager to lead our team and drive business success. As a key member of our operations team, you will be responsible for managing day-to-day activities, ensuring performance and financial targets are met, and fostering a culture of high employee engagement.Key ResponsibilitiesOperational...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full time

    Customer Service Advisor - Ventrica At Ventrica, we are committed to transforming waste into sustainable energy solutions, ensuring that your business contributes positively to the environment. Key Responsibilities: Maintain a proactive and positive attitude Serve as the primary contact for all customer inquiries Achieve targets and performance...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Adecco Full time £24,000 - £26,000

    Position Overview:As a Client Training Support Specialist, you will play a crucial role in delivering exceptional service to our clients. This position is designed for individuals who are dedicated to enhancing customer experiences and fostering strong relationships.Contract Details: - Type: Permanent - Schedule: Full Time, Monday to FridayKey...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full time

    German Customer Care Representative We are seeking dedicated German Customer Care Representatives to join our team at Ventrica, supporting our esteemed client. In this role, you will become an integral part of a dynamic team committed to providing outstanding customer support. Your primary focus will be on establishing strong relationships with...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full time

    Client Support Specialist - Global Restaurant Brand This position requires on-site work. This role is a fixed-term contract. About Our Client: As a Client Support Specialist for our esteemed global restaurant client, you will join a vibrant team dedicated to delivering an outstanding customer experience. You will manage customer inquiries and issues...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full time

    Client Support Specialist - Leading Global Dining Brand This position requires in-office work. This is a fixed-term role. About Our Client: As a Client Support Specialist for a prominent global dining brand, you will join a vibrant team dedicated to delivering an outstanding customer experience. You will manage customer inquiries and concerns...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full time

    Client Support Specialist - Leading Global Food Service Brand This position requires presence in our designated office location. This role is a fixed-term contract. About Our Client: As a Client Support Specialist for a prominent global food service brand, you will join a vibrant team dedicated to delivering an outstanding customer experience. You...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full time

    Client Support Specialist - Global Dining Brand This position requires working from our designated office location. This is a fixed-term contract for a duration of 6 months. About Our Client: As a Client Support Specialist for a renowned global dining brand, you will join a vibrant team dedicated to delivering an outstanding customer experience. Your role...