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IT Systems Administrator

2 months ago

Derby, Derby, United Kingdom In Technology Group Full time

About the Role:

The In Technology Group is seeking an experienced IT Systems Administrator to oversee the daily operations of our IT systems, ensuring security, reliability, and maintenance of service levels. As a key member of our IT team, you will play a critical role in continuously reviewing our systems and recommending improvements and projects to the IT Systems Manager and Director of IT.

Key Responsibilities:

  • Administration (50%):
    • Manage, maintain, and support our IT systems, ensuring integrity, security, and reliability.
    • Update the IT Service Manager or IT Service Administrator on any system issues impacting service operation.
    • Deliver technical training to the service team to enhance their support capabilities.
    • Identify technical knowledge gaps within the team and deliver relevant training.
    • Communicate system downtimes to users after consulting with the IT Systems Manager and Director of IT.
  • Systems and Development (50%):
    • Review our systems and recommend improvements to the IT Systems Manager and Director of IT.
    • Collaborate with the IT Services team and stakeholders to specify and implement new systems or changes to existing systems in line with IT strategy.
    • Lead the development of our systems in compliance with legal obligations and operational needs.
    • Deliver service requests and systems development in accordance with departmental policies and processes.
    • Plan and implement systems changes and project work to meet our needs.
    • Provide handover training to the IT team on any system changes or developments affecting their roles.
    • Conduct annual audits on our systems, including cybersecurity, with third-party auditors.
    • Report regularly to the IT Systems Manager, Director of IT, and Deputy Head on the status of our systems and development work, including risks, issues, and opportunities.
    • Drive personal professional development in line with our CPD model and IT requirements.
    • Enhance the department's knowledge of our systems through appropriate training.

Requirements:

  • Experience in developing, managing, and supporting systems, services, networks, and infrastructure.
  • Providing IT services for a large user base (approx. 2000), including web access, data storage, email services, network printing, backups, and various software packages.
  • Current IT best practices, standards, and statutory requirements.
  • Virtual platforms including servers, storage, and backups.
  • Multiple versions of Windows Server.
  • Supporting SQL servers.
  • Email platforms, both local and cloud-based.
  • Network services such as DHCP, DNS, LDAP, 802.1x.
  • Windows and Apple Mac systems, software, and services.
  • Provide direction and coaching to achieve objectives.
  • Identify and meet stakeholders' needs to deliver high-quality service.
  • Develop successful strategies through effective planning.