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Customer Service Representative

2 months ago

Seaham, Durham, United Kingdom Spire Healthcare Ltd Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Hospital Administrator. As a key member of our administrative team, you will be responsible for providing exceptional customer service to patients and visitors across our hospitals.

Key Responsibilities
  • Provide excellent customer service to patients and visitors, responding to queries and resolving issues in a timely and professional manner.
  • Manage patient bookings, including telephone and face-to-face bookings, and ensure accurate and efficient processing of patient information.
  • Support the clinical teams by assisting with administrative tasks, such as printing labels and clinic lists, preparing new patient packs, and recording patient notes correctly.
  • Assist with the charging of patients and respond to telephone queries, phoning out to new patients to book appointments.
  • Complete various spreadsheets on a daily basis and order stationery stock, demonstrating the ability to multitask and prioritize tasks effectively.
Requirements
  • Exceptional customer service skills, with the ability to communicate effectively with patients and colleagues.
  • IT competence and the ability to quickly learn new systems and processes.
  • Experience in a customer service-based role, with a strong focus on delivering high-quality service.
What We Offer
  • A competitive salary and comprehensive benefits package, including 35 days annual leave and employer and employee contributory pension.
  • A comprehensive benefits package, including private medical insurance, life assurance, and access to the 'Spire for you' reward platform.

We are committed to creating an inclusive culture for all, and we celebrate diversity. Our people are our difference, and we are proud to be an equal opportunities employer.