Customer Service Team Leader

1 month ago


Seaham, Durham, United Kingdom William Hill Full time
About the Role

As a Team Leader in one of our betting shops, you'll play a vital role in maintaining a warm and welcoming atmosphere for our customers. You'll be responsible for leading and motivating a team of Customer Service Representatives, coaching and developing them, and ensuring the shop always looks its best.

Key Responsibilities
  • Leading and motivating a team of Customer Service Representatives
  • Coaching and development of your team
  • Maintaining high standards and ensuring the shop always looks the part
  • Building relationships with our customers and providing an excellent customer service
  • Championing safer gambling at all times
  • Opening and closing the shop, with support from your team as required
  • Ensuring your shop achieves targets
Working Patterns

Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday. Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working.

What We're Looking For
  • Aged 18+ (it's a legal requirement)
  • Supervisory experience and great people skills
  • A positive, can-do attitude with a professional and dynamic approach to work
  • Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What's in it for You

We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we're on your side:

  • Compensation: We recognise high performance with incentives and, there's the opportunity to earn a quarterly performance bonus too.
  • Training and development: Our induction programme is best-in-class. What's more, we'll upskill you with external and on-the-job training throughout your time here.
  • Career prospects: If you want to progress even further (., as a Cluster Operations Manager or into a Head Office role) there are opportunities to do that.
  • Holiday entitlement: You'll be entitled to 28 days holiday, plus an extra paid day off for your birthday.
  • Pension plan: We'll match your pension contributions to 4%.
  • Perks and discounts: When you're part of William Hill, you'll enjoy great discounts in high street shops, cinemas and even holidays.
  • Travel card: Enjoy access to our heavily discounted Zone 1-6 Oyster card for convenient commuting.


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